James Susinno
Raleigh,NC
Summary
Prepared Foods Team Member experienced in high-volume food service environments. Delivered positive customer engagement and promoted sales through effective communication and food sampling. Focused on ensuring food safety, maintaining efficient workflows, and enhancing kitchen operations.
Overview
4
4
years of professional experience
Work History
Prepared Foods Team Member
Whole Foods Market Inc
Raleigh, North Carolina
08.2023 - Current
- Prepared fresh food items according to quality and presentation standards.
- Assisted customers with product selection and provided cooking advice.
- Maintained cleanliness and organization of the prepared foods section.
- Monitored inventory levels and restocked items.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed food safety regulations and best practices consistently.
- Engaged in regular training sessions to improve product knowledge and skills.
- Provided excellent customer service by addressing customers' inquiries promptly and professionally.
- Trained new team members on store operations related to the prepared foods department.
- Replenished and organized department supplies throughout each shift.
- Followed recipes for preparing various types of hot and cold foods.
- Performed opening and closing procedures including cleaning counters and equipment.
- Ensured all food safety and sanitation guidelines were followed.
- Filled hot case and rotated stock for maximum sales and consumer safety.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Rotated stock on shelves to ensure freshness and quality of products being sold.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Utilized knowledge of dietary restrictions and allergens to prepare food safely for all customers.
- Ensured all prepared foods met company's quality standards and guidelines.
- Operated kitchen equipment safely, including ovens, slicers, and fryers.
- Managed food preparation schedules to ensure timely availability of products.
- Monitored food temperatures to ensure safety and quality for consumption.
- Collaborated with team members to efficiently handle high-volume periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Chick-fil-A Team Member
Chick-fil-A
Durham, NC
06.2022 - 07.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided excellent customer service in fast-paced food environment.
- Collaborated with team to ensure timely service delivery to customers.
- Prepared and assembled food items according to company standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas.
- Followed safety guidelines to maintain a safe work environment.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
Education
Athens Drive Magnet School
Raleigh, NCSkills
- Food preparation
- Culinary techniques
- Recipe adherence
- Food safety
- Food handling safety
- Sanitation and safety
- Cold food preparation
- Allergen awareness
- Special diets accommodation
- Equipment operation
- Knife handling skills
- Hot food handling
- Cold food preparation
- Cooking technique mastery
- Grilling methods expertise
- Garnishing and plating
- Ingredient preparation
- Ingredient selection
- Weighing and measuring
- Inventory management
- Hot case management
- Stocking of food cases
- Food storage
- Work area maintenance
- Workstation sanitation
- Time management
- Problem solving
- Team collaboration
- Employee training
- Customer service
- Customer relationship management
- Attention to detail
- Flexible and adaptable
- Weighing and measuring
- Ingredient selection
- Vegetable and fruit preparation
- Workstation sanitation
- Safe food handling
- Flexible and adaptable
Affiliations
- Magic the gathering card game
- Dungeon and dragons
- Video games
- Reading
- Outdoor activities
References
References available upon request.
Timeline
Prepared Foods Team Member
Whole Foods Market Inc
08.2023 - Current
Chick-fil-A Team Member
Chick-fil-A
06.2022 - 07.2023
Athens Drive Magnet School