James Switzer
Louisville,KY
Summary
Dynamic delivery driver with a clean driving record and exceptional time management skills, honed at DoorDash. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to teamwork and maintaining high standards of service, consistently achieving on-time deliveries and fostering positive client relationships.
Currently enrolled in a CPR class to get certified
Overview
26
26
years of professional experience
Work History
Delivery Driver
DoorDash
Louisville, KY
08.2016 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated optimal routes using GPS technology to minimize delivery times and enhance efficiency.
- Maintained vehicle cleanliness and operational readiness for safe transportation of goods.
- Communicated effectively with customers to confirm order details and resolve issues swiftly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Server
Grape Leaf Inn
Louisville, KY
04.2015 - 07.2016
- Delivered exceptional customer service by promptly taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu offerings and service protocols.
- Fostered a positive team environment by communicating effectively with colleagues.
- Adapted to high-pressure situations during peak hours, ensuring efficient service flow.
- Recommended menu items based on guest preferences, contributing to increased sales.
- Monitored inventory levels and assisted with restocking supplies as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Cook
Centerplate
Louisville, KY
07.2013 - 04.2015
- Prepared diverse menu offerings to maintain high-quality standards and customer satisfaction.
- Operated kitchen equipment efficiently, ensuring safety and compliance with health regulations.
- Assisted in inventory management, tracking ingredients to minimize waste and optimize stock levels.
- Collaborated with team members to streamline food preparation processes and enhance service speed.
- Executed daily prep tasks independently, adapting quickly to changing kitchen demands and priorities.
- Maintained cleanliness and organization of kitchen areas, contributing to a safe work environment.
- Developed new recipes in collaboration with culinary team, enhancing menu variety and appeal.
- Trained new staff on kitchen protocols, fostering teamwork and improving overall efficiency in operations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Cook
McDonald's
Louisville, KY
01.2000 - 12.2013
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Streamlined food preparation process, increasing kitchen productivity.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
Grilled Cook
Markfed
Louisville, KY
04.2012 - 07.2013
- Assisted in food preparation and cooking processes, ensuring quality standards were met.
- Learned and followed safety protocols to maintain a clean and safe kitchen environment.
- Supported inventory management by organizing supplies and ingredients efficiently.
- Collaborated with team members to streamline meal service during peak hours.
- Maintained cleanliness of workstations, adhering to hygiene regulations and practices.
- Utilized kitchen equipment safely, gaining proficiency in basic cooking techniques.
- Adapted quickly to changing menu items and dietary requirements as needed.
- Participated in training sessions to enhance culinary skills and knowledge of recipes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Construction Osha Certified
OSHA Certified
Louisville, KYNo Degree - Spanish
Spanish
University Of LouisvilleHigh School Diploma -
Seneca High School
Louisville, KYEnglish
University of Louisville
Louisville, KY12.1992
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Route management
- Order picking and processing
- Complex Problem-solving
- FLUENT IN LANGUAGE
Timeline
Delivery Driver
DoorDash
08.2016 - Current
Server
Grape Leaf Inn
04.2015 - 07.2016
Cook
Centerplate
07.2013 - 04.2015
Grilled Cook
Markfed
04.2012 - 07.2013
Cook
McDonald's
01.2000 - 12.2013
No Degree - Construction Osha Certified
OSHA Certified
No Degree - Spanish
Spanish
High School Diploma -
Seneca High School
English
University of Louisville