To obtain a position that will enable me to maximize my strong communication skills, management abilities and customer service experience while making a positive contribution to the company.
Overview
13
13
years of professional experience
Work History
Regional Manager
Planet Fitness
Chicago, IL, USA
01.2021 - Current
Develop and train club management for 7 PF club locations within Illinois and Michigan
Implement programs to incentivize staff and management to reach monthly goals
Facilitate general quality assurance of club equipment within all 7 clubs
Support managers in developing PIPs and addressing staffing concerns
Operations Manager
Planet Fitness
Chicago, IL, USA
01.2021 - Current
Review and process monthly club reports for company dashboard from 135 locations
Inspected 40 club locations monthly, and provided routine feedback with each visit
Provided call-in support for 135 locations
Scouted talent within club staff for potential growth
Club Manager
Planet Fitness
Chicago, IL, USA
01.2021 - Current
Supported club staff and members by maintaining open availability
Trained and developed staff to exemplify club standards and customer satisfaction
Maintained controllable expenses and budget support
Facilitated scheduling, time-keeping, on-boarding, and payroll for club staff
Associate Manager | Corporate Trainer
Sonic Restaurants Inc
Dallas, TX, USA
01.2012 - 01.2021
Maintains staff by recruiting, selecting, orienting, and training employees
Maintains quality service by enforcing quality and customer service standards
Accomplishes staff results by communicating job expectations; planning, monitoring, coaching, counseling, and delegating tasks or responsibilities