James T. Gonzalez-Simmons

Rational IT Specialist, LMS Administrator (SYSANLYST) with 16 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Systems Analyst with over a decade of experience. Success using technical expertise to drive business goals and metrics servicing over 120,000 employees.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Meticulous System Administrator with experience in , AMS (SSO), ServiceNow and multiple learning platform system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate with a positive attitude.

• Government

• Participated in various incentive programs and contests designed to support achievement of production goals.
• Recipient of individual and departmental awards for providing stellar client service.
• Increased number of resolved job tickets by 95% over previous year.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 7 in the development of Saba Software Upgrade 5..0, 5.5, 7.0, 7.1
• Documented and resolved , helpdesk procedures which led to 13 Operating Division customer support intake and completions and training on boarding members
• Supervised team of 5 staff members.
• Collaborated with team of 5 in the development of Skillsoft program new releases and discontinued learning content.