Viridiana Garcia
La Palma,CA
Summary
Dynamic learning management coordinator dedicated to driving impactful results through continuous improvement and strategic system customization. Renowned for exceptional collaboration skills and adaptability in fast-paced environments, fostering a productive learning ecosystem that enhances user engagement and support. Strong organizational abilities and dependability enable effective management of multiple priorities while maintaining a positive attitude. Eager to embrace additional responsibilities to achieve and exceed team objectives.
Overview
11
11
years of professional experience
Work History
LMS Coordinator
LCPtracker, LLC.
2025.03 - Current
- Monitored LCPtracker+ subscriber activity daily to guarantee user access to LCPtracker+ content.
- Coordinated with implementation team to ensure timely provision of coupon codes for clients in the energy sector.
- Facilitated communication between sales team and potential clients to promote group pricing options for academy courses and certifications.
- Designed and developed courses and learning plans within Docebo platform.
- Manually uploaded and published courses on Docebo, ensuring timely availability for learners.
- Collaborated with client training and content specialist to develop monthly LCP+ content for subscribers.
- Created engaging interactive content with Articulate Storyline 360 to enhance learning experiences for LCP+ subscribers.
- Developed a comprehensive interactive CaseView demo with Articulate Storyline 360, showcasing key features and functionalities for our Marketing team
- Compiled and presented reports from Docebo to our Sales team, highlighting prospective clients for LCPTracker+
- Assisted clients with troubleshooting and guidance related to Academy and on-demand training video content.
- Executed manual entry of documentation into Freshdesk following receipt of updated materials from Document Control Specialist.
- Streamlined organization of content on Freshdesk to enhance accessibility of documentation and on-demand training videos.
- Reviewed and revised Help videos on LCPtracker software, ensuring content remains relevant and up-to-date.
- Supported Event Planning team by managing registrant enrollment and overseeing computer lab sessions at Ignite 2025 conference.
SUPPORT TECHNICIAN
LCPtracker, LLC.
2019.09 - 2025.03
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Updated documentation and produced reports.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded to customer inquiries and provided technical assistance over phone and via email.
- Responded promptly to incoming sales leads and requests for technical support.
- Translated complex technical information into intuitive clear format.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Converted documents from one application to another.
- Managed file archival.
- Worked with marketing team to create blog posts for the website.
- Utilized Canva to create and update policies for our department.
- Used Microsoft Forms to create quizzes for Support technicians to take after training.
- Escalating cases to Customer Success Managers
RETAIL SALES ASSOCIATE
Follet Bookstore
2016.08 - 2019.09
- Stocked merchandise, clearly labeling items, and arranging according to size.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Balanced and organized cash register by handling cash, and counting change.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
RETAIL SALES ASSOCIATE
Home Depot
2018.05 - 2018.08
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, and locate items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
RECEPTIONIST
Romero's Food Products, Inc
2016.11 - 2018.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email or telephone.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Handled assignments independently with good judgement and critical thinking skills.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Input financial data and produced reports using Sage.
- Created spreadsheets for more efficient recordkeeping.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
RETAIL SALES ASSOCIATE
Ross Dress For Less
2015.10 - 2016.12
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Arts - English
California State University
Fullerton, CA2023-12
AA - English and Liberal Arts, English Literature
Cypress College
Cypress, CA2018-05
High School Diploma - undefined
John F. Kennedy High School
Los Angeles, CA2015-06
Skills
- Issue Resolution
- Technical Support and Assistance
- Microsoft Windows and Office
- Friendly and Patient
- Tracking and Documentation
- Articulate 360: Storyline & Rise
- Written and Oral Communications
- Multi-tasking
- Customer Assistance
- Time Management
- Application support
- Content development
LANGUAGES
Spanish
Native or Bilingual
Timeline
LMS Coordinator
LCPtracker, LLC.
2025.03 - Current
SUPPORT TECHNICIAN
LCPtracker, LLC.
2019.09 - 2025.03
RETAIL SALES ASSOCIATE
Home Depot
2018.05 - 2018.08
RECEPTIONIST
Romero's Food Products, Inc
2016.11 - 2018.01
RETAIL SALES ASSOCIATE
Follet Bookstore
2016.08 - 2019.09
RETAIL SALES ASSOCIATE
Ross Dress For Less
2015.10 - 2016.12
AA - English and Liberal Arts, English Literature
Cypress College
High School Diploma - undefined
John F. Kennedy High School
Bachelor of Arts - English
California State University
ADDITIONAL INFORMATION
Willing to relocate: Anywhere, Authorized to work in the US for any employer