James Thomas
San Antonio,TX
Summary
I am a motivational leader and organizational problem-solver with excellent supervisory, team building and customer service skills. I have experience stepping into roles and collaborating to quickly make positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Manager - Clinical Education Accounts Team
Evidence in Motion (EIM)
San Antonio, TX
09.2021 - Current
- Monitored staff performance and addressed issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created monthly reports for external stakeholders and senior management summarizing KPI's; exceeded team/student placement goals by 25% year over year.
- Co-led implementation of Salesforce to streamline operations, reduce costs, and improve customer service to education stakeholders; developed roll-out plan and evaluated effectiveness post-implementation.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training; leveled two employees up into higher roles.
Clinical Education Specialist - Account Management
Evidence in Motion (EIM)
San Antonio, TX
09.2020 - 09.2021
- Developed and implemented strategies to place students in clinical settings for hybrid healthcare programs; ensured timely execution of contracts and renewals with facilities. Placed all students for clinical rotations at least 2 months in advance of internal team goal.
- Conferred with management to offer feedback on operations and strategy based on educational programs preferences.
- Pitched to new clinical clients by leveraging student experiences and targeting strategic partnerships to grow university brand.
- Managed multiple educational accounts simultaneously; serviced different disciplines and university programs, meeting or exceeding competing deadlines.
- Generated leads through cold calling activities; conversion rate of 10% for clinical calls; negotiated contracts with new leads to ensure full partnership.
- Reported monthly on activities to stakeholders.
Program Manager
University of Texas - Dell Medical School
Austin, TX
05.2018 - 08.2020
- Managed budgets and oversaw operations for all student activities within the medical school.
- Advised students on best practices for volunteer and activity spending.
- Conferred with leadership on new endeavors to engage students and build university brand in the community.
- Reported quarterly on expenditures and forecasts on budget activities.
Advising and Retention Specialist
St. Edward's University
Austin, TX
05.2016 - 04.2018
- Guided students on developing academic plans and achieve GPA goals; oversaw the timely graduation of over 100 students.
- Promoted Business School activities and coordinated learning events to drive retention efforts.
- Served as a member of the curriculum development committee, reshaping the structure of graduate offerings for the business school to be more inclusive of online learners.
Academic Advisor I
Texas State University
San Marcos, TX
05.2014 - 04.2016
- Advised students on liberal arts majors and degree plans.
- Oversaw completion and auditing of over 300+ students in the liberal arts college.
- Represented department in new student orientation presentations, public speaking, and activities.
- Represented university at annual TEXAAN conferences.
Education
Master of Arts - Anthropology
Texas State University
San Marcos, TX05-2014
Bachelor of Arts - Spanish
Texas State University
San Marcos, TX05-2011
Skills
- Staff Development
- Contract Management
- Performance Management
- Strategic Planning
- Performance Evaluations
- Lead Generation
- Sales Techniques
- Business Development
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Manager - Clinical Education Accounts Team
Evidence in Motion (EIM)
09.2021 - Current
Clinical Education Specialist - Account Management
Evidence in Motion (EIM)
09.2020 - 09.2021
Program Manager
University of Texas - Dell Medical School
05.2018 - 08.2020
Advising and Retention Specialist
St. Edward's University
05.2016 - 04.2018
Academic Advisor I
Texas State University
05.2014 - 04.2016
Master of Arts - Anthropology
Texas State University
Bachelor of Arts - Spanish
Texas State University
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