Summary
Overview
Work History
Education
Skills
Timeline
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James Thomas

Portsmouth,VA

Summary

Dedicated security professional with a strong work ethic and proven reliability at James Rivers Casino. Expert in incident reporting and workplace violence prevention, delivering exceptional customer service while ensuring safety. Recognized for quick decision-making in emergencies and detail-oriented patrolling, enhancing guest experiences and maintaining a secure environment.

Overview

4
4
years of professional experience

Work History

Security Officer

James Rivers Casino
11.2023 - 04.2025
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Proving the best possible safety to the guess and the employees to make safe

Bar Porter

Rivers Casino
07.2023 - 10.2023
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management by accurately tracking supply levels and reordering stock as needed.
  • Strengthened teamwork through clear communication with all staff members to ensure seamless service delivery.
  • Assisted bartenders with efficiently preparing drinks to ensure timely service for patrons.
  • Contributed to team success by training new bar porters on proper procedures, policies, and best practices.
  • Exceled in multitasking under pressure during busy periods while maintaining composure and providing excellent service.
  • Supported smooth operations by setting up and breaking down workstations at the beginning and end of each shift.
  • Restocked ice, condiments, and snacks.
  • Greeted customers and provided friendly, knowledgeable service.
  • Delivered food to customers at bar and tables.

Valet/ Belman

Ocean Beach Club
11.2020 - 10.2023
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.

Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.


By being one the first the come across you set the example and first impression when guess enter the property.

Education

Associate - Social Sciences

Tidewater Community College
Norfolk, VA
12.2018

Montbello High School
Denver, CO
05.2010

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Detail-oriented
  • Complex Problem-solving
  • Workplace violence prevention
  • First aid and CPR certified
  • Work ethic
  • Patrolling
  • Reliability

Timeline

Security Officer

James Rivers Casino
11.2023 - 04.2025

Bar Porter

Rivers Casino
07.2023 - 10.2023

Valet/ Belman

Ocean Beach Club
11.2020 - 10.2023

Associate - Social Sciences

Tidewater Community College

Montbello High School
James Thomas