Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Thomas III

Las Vegas

Summary

Resourceful and results-oriented E-Commerce Manager with a strong background in sales, customer service, banking, and marketing. Over 5 years of experience leading teams, managing CRM systems, analyzing sales metrics, and driving performance. Adept at training, financial analysis, and delivering excellent customer experiences across various industries. Seeking to bring strong leadership and strategic skills to a dynamic organization.

Overview

10
10
years of professional experience

Work History

E-Commerce Manager

Swickard Auto Group
Las Vegas
12.2021 - 05.2025
  • Promoted multiple times within the E-Commerce team; led over 20 BDC agents, and improved the customer contact strategy across more than 30 dealerships.
  • Oversaw lead-to-appointment and appointment-to-close metrics, driving performance improvements.
  • Handled guest communications via phone, text, and email across 30+ dealerships.
  • Served as Pod Lead for Mercedes-Benz; delivered SST training for new hires.
  • Assisted with sales quotes, including finance, lease, and cash options.
  • Worked in KBB sales to acquire guest vehicles for trade or sale.

Bank Analyst

Granite Merchant Funding
Las Vegas
01.2019 - 03.2020
  • Audited and analyzed bank statements to assess merchant applications.
  • Extracted key data: balances, NSF occurrences, deposit frequency, and credit scores.
  • Applied financial knowledge to determine application status and risk.

Marketing Coordinator

Sumnu Marketing
Las Vegas
08.2018 - 01.2019
  • Managed digital marketing tracking and campaign performance analytics.
  • Conducted market and competitor analysis to inform campaign strategy.
  • Supported advertising through media outlets, and prepared sales reports.

Sr. Client Representative

Bank of America
Las Vegas
10.2015 - 11.2017
  • Provided support for checking, savings, and credit card accounts.
  • Delivered technical assistance for online banking and account management.
  • Promoted banking products tailored to clients' financial goals.

Sampler Agent

Diamond Resorts
Las Vegas
12.2014 - 10.2015
  • Scheduled customer presentations, and managed booking logistics.
  • Processed cancellations, deposits, and updated account information.
  • Delivered personalized customer service to vacation package holders.

Education

High School Diploma -

Mojave High School
Las Vegas, NV
06-2012

Skills

  • CRM systems: Reynolds & Reynolds, Focus CRM, ELead CRM, Dealersocket CRM
  • Sales and lead management
  • Marketing and SEO
  • Microsoft Office Suite
  • Customer service excellence
  • Financial statement analysis
  • Team leadership and staff training
  • Problem solving and communication

Timeline

E-Commerce Manager

Swickard Auto Group
12.2021 - 05.2025

Bank Analyst

Granite Merchant Funding
01.2019 - 03.2020

Marketing Coordinator

Sumnu Marketing
08.2018 - 01.2019

Sr. Client Representative

Bank of America
10.2015 - 11.2017

Sampler Agent

Diamond Resorts
12.2014 - 10.2015

High School Diploma -

Mojave High School

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