KEN CHAU
Rowland Heights,CA
Summary
Dynamic automotive sales and finance professional with extensive expertise in luxury automotive retail, lease and loan structuring, lender relations, customer retention, and revenue growth. Proven ability to guide clients through the vehicle-buying journey while securing competitive financing solutions. Skilled in fostering long-term customer relationships that enhance repeat business and significantly contribute to overall profitability. Committed to delivering exceptional service and innovative solutions that elevate the customer experience in a competitive market.
Overview
22
22
years of professional experience
Work History
Retail Business Manager
New Century BMW
Alhambra
01.2024 - Current
- Advise clients on vehicle selection based on budget, lifestyle, and driving needs.
- Structure finance and lease options to secure competitive rates and favorable terms.
- Coordinate directly with banks and lenders to obtain approvals and financing solutions.
- Present and sell protection products including extended warranties, GAP, tire and wheel, lease protection, and ceramic coating.
Portfolio Manager
New Century BMW
11.2014 - 01.2024
- Consistently exceeded sales goals in a competitive luxury automotive environment.
- Sold more than 200 units in 2021 and generated over $377K in gross profit.
- Managed client portfolios and built strong relationships that drove repeat business and referrals.
District Manager
Connect Wireless / Verizon Retailer
Pasadena
06.2009 - 09.2014
- Managed 7 retail locations and led a team of 40+ employees.
- Improved store performance through coaching, forecasting, and operational leadership.
- Developed managers and supported district-wide sales growth and profitability.
Business Owner
Be-My-Wireless Retailer
San Gabriel
01.2004 - 09.2008
- Managed daily operations including sales, staffing, inventory, payroll, and marketing.
- Oversaw business performance and customer service in a fast-paced retail environment.
Education
High School Diploma -
Rosemead High School
Skills
- Automotive Sales
- Lease & Finance Structuring
- Customer Relations / Customer Retention
- Client Portfolio Management
- Protection Product Sales
- Revenue Growth
- Business Development
- Team Leadership
- CRM Platforms
- CDK
- ELEAD
- Momentum
- Reynolds & Reynolds
- Focus
- Mastermind
- Performance analysis
AWARDS
Top Sales / Most Units Sold, 2021, New Century BMW
Languages
English
Professional Working
Chinese (Cantonese)
Professional Working
Timeline
Retail Business Manager
New Century BMW
01.2024 - Current
Portfolio Manager
New Century BMW
11.2014 - 01.2024
District Manager
Connect Wireless / Verizon Retailer
06.2009 - 09.2014
Business Owner
Be-My-Wireless Retailer
01.2004 - 09.2008
High School Diploma -
Rosemead High School