JAMIE BRIGGS
Ypsilanti,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Retail Development Manager/Brand Training Manager
LaFontaine Automotive Group
03.2017 - Current
- Train management and sales staff on CRM, sales related programs, and all organization processes in individual and group settings
- Helps oversee and report on CRM and sales programs performances, functionality and integration to help improve day-to-day operations per location
- Work directly with vendors and third parties to implement new strategies and processes into CRM and other sales programs
- Create schedules, workflows, distribution rules, templates and all administration reports for CRM
- Acts as support for users by answering questions and providing technical assistance for CRM, phone system, digital retailing platform and all other sales programs
- Helps oversee opportunity management per location including lead volume, lead cultivation, appointments, closing percentages and lead analysis within CRM
- Works with General Managers on marketing campaign development, performance, vendor relationships and budgets.
Cross Store Communications Manager
LaFontaine Automotive Group
- Effectively communicate to staff and management all brand monthly specials, changes to cross store team and updates for cross store department
- Facilitate Cross Store deals between specific store brands and be the point of contact for Cross Store department and sales staff
- Manage monthly Cross Store tour schedule and travel store-to-store with competitive brands for sales staff knowledge
- Track and log all Cross Store quotes sent, received, and total sales between Cross Store department and Outside Sales department
- Properly log and report all sold deals in CRM with correct process to ensure customer follow-up and future retention
- Compose weekly e-blast to all upper management including General managers, General Sales managers, and Corporate Deployment team on department unit totals, department total gross MTD, and department changes and important announcements
- Create monthly reports for GM’s and GSM’s including department’s total profits for Cross Store and Outside Sales.
Business Development Representative
LaFontaine Automotive Group
- Maximize the effectiveness and profitability of current marketing efforts
- Use CRM software to follow-up online inquiries and phone inquiries regarding new and pre-owned car sales as well as unsold showroom traffic and lease retention
- Answer product questions with up-to-date knowledge of sales and store promotions
- Effectively communicate with and supported sales, marketing, and management teams on a daily basis
- Make 100 calls, make contact with 30 people and schedule 8 appointments on a daily basis
- Train and work with sales professionals on correct usage of CRM to ensure proper follow up and communication with customer.
Product Specialist
Bill Crispin Chevrolet
09.2016 - 03.2017
- Assist customers with vehicle needs including walk-ins and repeat customers
- Seek out vehicles that fit customer’s lifestyle
- Encourage test drives to get customers hands-on behind the wheel and explain each vehicle’s features
- Maintain knowledge of past and current specials and incentives
- Follow up with customers and maintain relationship to ensure complete satisfaction.
Education
Bachelor of Arts - Communications
Eastern Michigan University
Ypsilanti, MI01.2016
Associate of Arts - Liberal Arts
Washtenaw Community College
Ann Arbor, MI01.2013
Skills
- Customer Service
- Communication
- Marketing
- Leadership Experience
- Teamwork and Collaboration
- Microsoft Office
- Automotive Sales
- Time management
Timeline
Retail Development Manager/Brand Training Manager
LaFontaine Automotive Group
03.2017 - Current
Product Specialist
Bill Crispin Chevrolet
09.2016 - 03.2017
Bachelor of Arts - Communications
Eastern Michigan University
Associate of Arts - Liberal Arts
Washtenaw Community College
Cross Store Communications Manager
LaFontaine Automotive Group
Business Development Representative
LaFontaine Automotive Group
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