Authea Graham
Tuscaloosa,AL
Summary
Dynamic Retail Brand Location Manager recognized for exceptional customer service and team leadership. Proven ability to align operational goals with sales targets, driving continuous improvement and operational excellence.
Overview
14
14
years of professional experience
Work History
Retail Brand Location Manager
Bama Dining/ Raising Canes
Tuscaloosa, AL
07.2023 - Current
- Managing schedules to make sure my Labor and Sales aligned with Aramark expectations
- Inventory counts and EBT spending is aligned with the forecasted sales for the week
- Oversee daily operations, ensuring compliance with health and safety regulations.
- Motivating team members, pre-shift huddles daily and making sure customer feedback to drive continuous improvement in service delivery by focusing on our V.O.Cs
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- I was the Labor Champion in 2025, this year I am The Guest Service Excellence Retail Champion.
Shift Supervisor
Bama Dining/Julia's Tutwiler
Tuscaloosa, AL
06.2022 - 12.2022
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Completed store opening and closing procedures.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Shift Leader
Bama Dining/ Pizza Hut & Chic-Fil-A
Tuscaloosa, AL
03.2017 - 08.2021
- Collaborated with management to align team goals with overall business objectives.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Fast Food Manager
McDonalds Tallaburger
Tuscaloosa, AL
03.2012 - 07.2017
- Led daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed cash handling processes, ensuring accuracy and security in financial transactions.
Education
High School Diploma -
Northridge High School
Tuscaloosa, ALSkills
- Customer service
- Cultural awareness
- Inspirational leadership
- Inventory Management
- Punctual and dependable
- Self-driven and motivated
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Compliance Adherence
Timeline
Retail Brand Location Manager
Bama Dining/ Raising Canes
07.2023 - Current
Shift Supervisor
Bama Dining/Julia's Tutwiler
06.2022 - 12.2022
Shift Leader
Bama Dining/ Pizza Hut & Chic-Fil-A
03.2017 - 08.2021
Fast Food Manager
McDonalds Tallaburger
03.2012 - 07.2017
High School Diploma -
Northridge High School