James Thompson

• Visited customer homes to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Exceeded monthly sales targets and quotas consistently.
• Built strong client rapport to establish diversified network of connections.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Monitored competitor activities to maintain competitive advantage.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Quoted prices, credit terms and other bid specifications.
• Trained New Salesman and Re-Trained struggling Salesman in Presentation and Closing Techniques.

Conducted In Home Sales Presentations to Leads.

40% Close Rate.

Salesman of the Month & Salesman of the Year.

Trained New Salesman in Presentation Techniques.

Managed Sales Pipeline Efficiently.

CRM Proficient.

Exceeded Yearly Sales Target Consistently.

• Measured and mixed ingredients accurately to prepare adhesives, releases (wax), and coatings (water based, solvent based, and pigment solvent based).
• Set up Three-Head/Two Head Machine and adjusted machine and properly configured machines for daily operation.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Cleaned down and set-up machines for change overs to run different products, coating cylinders (cleaned with acid first and scrubbed with wire brush), and changed out rubber rollers for different film widths.
• Was Lead Operator for all Embossed Security Film Coatings for National Security holograms, Drivers Licenses holograms, Special Forces holograms , etc.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Trained new employees on proper multi-machine operation.
• Set machine stops and guides to proper alignment (adjusted rollers and “EYE’s”/ film andjuster) and adjusted when needed to maintain consistent production time and quality.
• Modified machine settings to accommodate different materials.
• Supervised and adjusted Viscosity of mixes when necessary, reducing downtime, and maintaining consistent mix base and release throughout the run process.
• Maintained production records such as quantities, dimensions, and thicknesses of process materials.
• Ensured smooth shift transitions through thorough communication with incoming Lead Operators regarding current status updates.
• Reduced machine downtime by promptly troubleshooting and resolving operational issues.
• Complied with company and OSHA safety rules and regulations.
• Monitored machine settings and adjusted to correct malfunctions or errors.
• Stamped and tested films in Quality Control to check security film on passport materials, plastics for licenses, and wood for furniture.