Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

James Thompson

Greater Orlando,FL

Summary

Accomplished Agile Product Owner with extensive experience at FIS, a globally renowned fintech enterprise. Proficient in overseeing IT projects, facility management, and boasting a commendable background in competitive tennis at the USTA National Campus. Holds certifications in CSM, Six Sigma Blackbelt, and Digital Product Management. Skilled in utilizing various project management tools and software to establish efficient processes and cultivate strong stakeholder relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Agile Product Owner

FIS
01.2022 - 06.2025
  • Spearheaded Agile product development processes as the Product Owner at FIS.
  • Collaborated seamlessly with cross-functional teams to drive successful project deliveries and prioritized tasks according to business needs.

Professional Tennis Staff

Winter Park Racquet Club
08.2021 - 06.2025
  • Contributed to the professional tennis staff at Winter Park Racquet Club.

USTA Manager Courts and Grounds

USTA United States Tennis Association
09.2018 - 09.2021
  • Oversaw court maintenance operations for 100 courts, managing surfaces, nets, windscreens, and more.
  • Developed and updated operational procedures at the USTA Campus.
  • Supported Playsight Cloud-Based Technology for live sports event streaming.
  • Managed Electronic Scoreboard Systems (SMT/Tennis-Ticker).

Staff

USTA United States Tennis Association
12.2017 - 09.2021
  • Provided valuable support to full-time staff as required.

QA Test Manager

AT&T
10.2012 - 03.2018
  • Led the UAT team as a Technical Support Manager for AT&T Corporation.
  • Successfully implemented Motion Point Translation API and conducted annual management reviews.
  • Provided war room support and test environment coverage for monthly releases.

QA Team Lead

AustinCSI, a Cognizant Company
12.2012 - 09.2013
  • Directed the Quality Assurance and Testing team at AustinCSI.

Coaching, Sales, Marketing

Alaqua Lakes CC
09.2010 - 07.2012
  • Offered coaching and sales assistance to a range of tennis players.
  • Managed email communication concerning tennis programs and offerings.

Education

Organizational Communication - General

Rollins College
01.1985

Certificate Digital Product Management - Management Information Systems, General

University of Virginia
01.2019

Liberal Arts Classes - undefined

Valencia College
01.1981

Skills

  • Agile Testing
  • Backlog Management
  • POS
  • Sales Support
  • Team Building
  • Sales
  • Management
  • Microsoft Office
  • Rally
  • Jira
  • Agile Product Manager

Certification

  • Technology and Network Transformation - AT&T
  • Elite level Certification - USTA Pro Tennis coach
  • Digital Product Management Certification: Modern Fundamentals - University of Virginia
  • IT Security Foundations - Project Management Institute
  • Cybersecurity Foundations - LinkedIn
  • Six Sigma Black Belt Certification – Level I - AT&T
  • Digital Data Solutions Certification (DDSC) - University of Virginia
  • Scrum Master Certified (SMC) - Scrum Alliance
  • Scrum Product Owner Certified (POPM) - Scrum Alliance SAFe 6 Product Owner/Product Manager
  • Learning Salesforce CPQ - LinkedIn
  • SAP Business One: Finance and Banking - LinkedIn
  • Pragmatic Certified Product Manager - Pragmatic Institute
  • API Product Manager - API Academy
  • API Designer - API Academy
  • API Security Architect - API Academy

Timeline

Agile Product Owner

FIS
01.2022 - 06.2025

Professional Tennis Staff

Winter Park Racquet Club
08.2021 - 06.2025

USTA Manager Courts and Grounds

USTA United States Tennis Association
09.2018 - 09.2021

Staff

USTA United States Tennis Association
12.2017 - 09.2021

QA Team Lead

AustinCSI, a Cognizant Company
12.2012 - 09.2013

QA Test Manager

AT&T
10.2012 - 03.2018

Coaching, Sales, Marketing

Alaqua Lakes CC
09.2010 - 07.2012

Certificate Digital Product Management - Management Information Systems, General

University of Virginia

Liberal Arts Classes - undefined

Valencia College

Organizational Communication - General

Rollins College

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James Thompson