James Thornlow

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Supported inventory management efforts ordering supplies equipment needed ongoing operations maintenance projects.
• Addressed maintenance issues promptly, minimizing downtime of equipment or facilities that could impact daily operations negatively.
• Coordinated with maintenance personnel to ensure aircraft availability and readiness for daily operations, minimizing downtime and promoting operational efficiency.
• Supported efficient operations by maintaining accurate records of work orders, inventory, and maintenance activities.
• Facilitated smooth daily operations by performing routine maintenance checks on equipment and promptly addressing any issues that arose.

: Handled inbound calls for Disney and ESPN,online games and website assistance.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.