Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

James Tipton

Wentzville,MO

Summary

Experienced with customer relationship management, focusing on building lasting client connections and resolving issues. Utilizes effective communication and problem-solving to enhance customer satisfaction. Strong understanding of client needs and delivering personalized solutions.

Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.

Overview

32
32
years of professional experience

Work History

Auditor / Customer Relations Coordinator

Torch Electronics
O'Fallon, MO
07.2024 - Current

Auditor role:

Assisted in gathering data from gaming machines to compile comprehensive activity reports for specified periods. Supported financial transactions by managing accounts for locations assigned. Conducted routine maintenance on machines, including repairs and cleaning.

Customer Relations Coordinator:

Worked closely with the business accounts assigned to me to ensure their needs were being met. Coordinated schedules to meet with the location managers to ensure the audits were completed on a schedule.

Sales:

Met with businesses to inform them of the services provided by my company in order to add new accounts.

Police Officer

City of St Charles
St Charles, MO
07.1994 - 01.2025
  • Patrolman on various shifts from 1994-2020
  • Participated in high-profile homicide investigations as part of Major Case Squad in Greater St. Louis.
  • Certified in the Reid Technique of Investigative Interviewing and Advanced Interrogation Techniques.
  • Business Liaison Officer 2020-2024 which included the following:
  • Collaborated with local businesses to foster positive relationships with city officials. Assisted businesses in obtaining necessary licenses for operation. Addressed and resolved various business-related issues. Partnered with city hall to tackle challenges concerning businesses and problem properties. Investigated theft incidents for major businesses in the city. Participated in city meetings to provide insights on police department inquiries.
  • Oversaw off-duty assignment scheduling for department from 2020 to 2024. Directed operations across 10 locations with a team of 30 officers. Partnered with businesses to uphold job performance standards. Facilitated negotiations on compensation with business partners.
  • 2020 founded the drone program and became the Project manager for the City of St Charles. Trained pilots in obtaining Part 107 licenses according to FAA regulations. Assisted with the maintenance and acquisition of drone equipment within budget and grant funding. Supported local agencies by providing drone surveillance for narcotics investigations and fugitive apprehensions. Offered aerial support for city festivals and events in St. Charles. Maintained a current Part 107 license through the FAA.
  • Enforced laws and regulations to maintain public safety and order.
  • Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.

Education

St Charles County Law Enforcement Academy
12-1993

EMT certification

St Louis County Community College Forest Park
01-1991

UMSL
12-1990

Skills

  • Attention to detail
  • Team collaboration
  • Audit reporting
  • Decision-making
  • Clear communication
  • Relationship building and management
  • Customer communication

Awards

Numerous awards for incidents while a police officer with the City of ST Charles

Timeline

Auditor / Customer Relations Coordinator

Torch Electronics
07.2024 - Current

Police Officer

City of St Charles
07.1994 - 01.2025

EMT certification

St Louis County Community College Forest Park

St Charles County Law Enforcement Academy

UMSL