James Tomow
Spring Hill,FL
Summary
Dynamic Administrative Manager with a proven track record at Pasco County BOCC, adept in business process improvement and team development. Spearheaded a 50% reduction in service request response while effectively expertly managing a $4.5+ million operating budget. Excelled in stakeholder engagement and service delivery, showcasing a blend of strategic budgetary analysis, process enhancement and relationship building.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Manager
Pasco County BOCC
2023.08 - Current
- Successfully developed, analyzed, and modified $4.5+ million budget, providing effective guidance of optimal allocation of resources and adherence to financial targets.
- Identified and implemented process changes resulting in improved performance and accuracy of Code Compliance administrative functions.
- Provided evaluative guidance based on analysis of key performance indicators, resulting in 50% reduction in service request response.
- Fostered and promoted development of administrative team to improve customer service deliverables.
Administrative Supervisor
Pasco County BOCC
2020.10 - 2023.08
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Updated reports, provided budgetary guidance, and generated key performance measurements.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Code Compliance Officer
Pasco County Board of County Commissioners
2017.01 - 2020.10
- Enforced compliance with county regulations and ordinances pertaining to land use, zoning, nuisance housing, minimum standards codes and health and safety.
- Conducted field investigations and incorporated interdepartmental efforts to achieve compliance.
- Proactively patrolled assigned area to identify and evaluate problems.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Loss Prevention Agent
Bealls Department Stores
2015.06 - 2017.01
- Increased company understanding of loss control strategies through on-site staff training seminars and implementation of new programs.
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Forces Member
United States Air Force
2007.02 - 2013.06
- Maneuvered security assets, intrusion detection equipment, and other special-purpose resources to facilitate operations.
- Supervised and managed security operations for Nuclear Weapon Storage Area, ensuring compliance with Department of Defense regulations.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided oversight of Security Forces Management Information System program for F.E. Warren AFB, WY.
- Responsible for command and control of $30+ billion in Department of Defense nuclear assets during maintenance and emergency transports.
Education
Bachelor of Science - Information Technology
06.2024
Skills
- Training and coaching
- Team Development
- Change Management
- Business process improvement
- Operations Analysis
- Relationship Building
- Budgetary Analysis
- Stakeholder Engagement
- Service Delivery
Certification
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA Project+
- Amazon AWS Certified Cloud Practitioner
- ITILv4 IT Service Management
- LPI Linux Essentials
Timeline
Administrative Manager - Pasco County BOCC
2023.08 - Current
Administrative Supervisor - Pasco County BOCC
2020.10 - 2023.08
Code Compliance Officer - Pasco County Board of County Commissioners
2017.01 - 2020.10
Loss Prevention Agent - Bealls Department Stores
2015.06 - 2017.01
Security Forces Member - United States Air Force
2007.02 - 2013.06
Western Governors University - Bachelor of Science, Information Technology
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA Project+
- Amazon AWS Certified Cloud Practitioner
- ITILv4 IT Service Management
- LPI Linux Essentials
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