James Trent
Elburn,IL
Summary
Dynamic Key Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
Work History
Key Account Manager
Equipment Depot
12.2023 - Current
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Account Manager
Equipment Depot
07.2010 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Rental/Logistics Supervisor
Equipment Depot
07.2001 - 07.2010
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Enhanced employee performance through targeted training programs and regular feedback sessions.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Processed orders by due dates to enable on-time delivery to customers.
- Trained, scheduled and evaluated employees.
Education
Criminal Justice
Elgin Community College
Elgin, ILSkills
- Consultative Selling
- Account Retention
- High-Impact Proposal Presentation
- Customer Rapport
- Client Needs Assessment
- Relationship Selling
- Account Management
- Sales Quota Achievement
- Territory Management
- Revenue Generation
- Active listening
Accomplishments
Multiple Equipment Depot Salesman of the Year award winner.
Timeline
Key Account Manager
Equipment Depot
12.2023 - Current
Account Manager
Equipment Depot
07.2010 - 12.2023
Rental/Logistics Supervisor
Equipment Depot
07.2001 - 07.2010
Criminal Justice
Elgin Community College