James Tucker
Raleigh,NC
Summary
Dynamic professional with a proven track record at Tucker Distributions INC, excelling in relationship management and issue resolution. Adept at enhancing customer satisfaction and driving revenue growth through exceptional service and effective delivery management. Skilled in inventory organization and fostering long-term client partnerships. Committed to high-quality service and client success.
Overview
12
12
years of professional experience
Work History
DSD/Vendor Route Management
Tucker Distributions INC
06.2018 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Established long-term relationships with key clients by providing consistent, high-quality service. Maintaining open communication and promptly addressing any concerns or issues.
- Responsible for inventory management and retailer order fulfillment. Effectively maintaining a consistent delivery schedule based upon each retailers service guidelines.
- Responsible for warehouse duties such as receiving weekly product shipments and product organization.
- Clerical duties; creating weekly sales sheets to increase productivity and invoice management to ensure delivery tickets are account for.
Sales Specialist
Lowes Home Improvement
01.2013 - 04.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Responsible for assisting customers with product installation by corresponding with third party contractors based upon the customers needs.
Education
High School Diploma -
Flushing Highschool
Flushing05-2005
Skills
- Issue resolution
- High quality service
- Relationship management
- Customer needs assessment
- Delivery management
- Revenue generation
- Loading and unloading procedures
- Organization
Timeline
DSD/Vendor Route Management
Tucker Distributions INC
06.2018 - Current
Sales Specialist
Lowes Home Improvement
01.2013 - 04.2018
High School Diploma -
Flushing Highschool
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