Hi, I’m
James Umaigba
Acworth,GA
Summary
Results-oriented Epic Go-Live Consultant with a comprehensive understanding of Epic Systems' EHR software. Proven track record in successfully implementing and supporting Epic modules, such as Ambulatory, Cadence, and Orders. Skilled in collaborating with stakeholders to optimize workflows, deliver effective training, and troubleshoot technical issues. Strong project management abilities, ensuring seamless Go-Live transitions and user adoption. Excellent communication and interpersonal skills, fostering productive relationships and driving successful implementations.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Logan Regional HospitalLogan, UT
Epic Clin Doc Go-Live
09.2025
Job overview
- Supported providers with preference lists and favorites.
- Supported providers with orders.
- Support end user's documentation on flow sheets.
- Supported the end users with creating patients' care plans.
- Assisted end users/physicians on documented issue tickets properly and detailed enough for easy, resolution for the command center.
Saint Francis Hospital (DeliverHealth)Wilmington, DE
Epic Go-Live Consultant (Inpatient and Ambulatory)
04.2025 - 05.2025
Job overview
- Provided elbow support to Physicians and Nurses in Epic Care Inpatient and Ambulatory settings.
- Assisted clinicians in setting up and utilizing smart tools such as SmartText and SmartPhrase.
- Provided elbow support to Physicians and Nurses on effectively utilizing In Basket for communication.
- Supported clinicians in reviewing and updating patient history and documenting immunizations.
- Aided clinicians in charting using Smart Sets and effectively utilizing SmartText, SmartPhrase, and SmartLinks.
- Assisted with start-up, shutdown, and troubleshooting processes, providing first-level support to staff.
La Casa Family Health Center (DeliverHealth)Roswell, NM
Epic Go-Live Consultant (Cadence and Ambulatory)
03.2025
Job overview
- Assisted at the front desk in patient look-up and appointment scheduling, facilitating a smooth check-in process.
- Contributed to the admission process, assisting with admitting patients transferred from outside hospitals.
- Supported opening admission workflows from patient reports, ensuring accurate and efficient admissions.
- Supported patient transfers between units, updated patient data and location, optimizing care coordination.
- Assisted in discharging both alive and deceased patients, ensuring proper documentation and processes.
St. Joseph East & Women's HospitalLexington, KY
Epic Go-Live Support Optime/Prelude Cadence
01.2025 - 02.2025
Job overview
- Assisted at the front desk with patient look-up and appointment scheduling.
- Admitted patients transferred from outside hospitals and opened admission workflows.
- Transferred patients between units, updated patient data, and assisted in discharging patients.
- Supported patient registration and check-in process.
- Troubleshot challenges, communicated with the command center, and collected payment processes.
TJ Samson Pavilion HospitalGlasgow, KY
Cerner Registration and Scheduling
11.2024
Job overview
- Provided at-the-elbow support during Ambulatory go-live.
- Navigated the use of Epic scheduling for providers and nurses.
- Conducted one-on-one training for providers and nurses.
- Assisted with smart tool utilization and preference list setup.
- Educated and assisted physicians in documentation, order placement, and preference list management.
Providence Medical HospitalKansas City, MO
Epic Clin Doc Go-Live Support
09.2024 - 10.2024
Job overview
- Provided one-on-one elbow support for physicians and nurses.
- Reported and resolved system issues.
- Supported end-users in EMR documentation.
- Assisted with reviewing and updating patient history and immunizations.
- Educated clinicians on medication reconciliation and documentation processes.
Northwestern MedicineChicago, IL
Epic Optime Go-Live Support
08.2024
Job overview
- Responded to end-user questions and issues regarding Epic applications.
- Received and processed support requests for modifications and support in Epic modules.
- Assisted clients during Epic go-live implementations.
- Ensured knowledge of the latest Epic configurations and changes.
- Created, tracked, and resolved incident tickets in a timely manner.
University of Kentucky Eye CareLondon, KY
Epic Go-Live Support (Cadence/Kaleidoscope)
05.2024 - 06.2024
Job overview
- Assisted with medication administration documentation and phone calls.
- Guided nurses and physicians in order placement and result checking using Chart Review.
- Trained front desk on scheduling and scanning documents.
- Educated nurses on immunization administration and chart documentation.
- Provided support in navigating the system for customized schedules and message routing.
Children Hospital PhiladelphiaPhiladelphia, PA
Epic Go-live Support Beaker IP
02.2024 - 03.2024
Job overview
- Assist with ED transfers and discharges.
- Provided detailed support to physicians with orders, smart Phrases, Smart lists, and Macro Managers.
- Assisting Nurses with Initiating Orders that have been placed in the planned state by the Physician.
- Power chart, Care Admin, Power Notes, Med Rec. and Clinical Documentation.
- Assisted Nurses with their clinical documentation, Medication Reconciliation, MAR, Patient lists, and day-to-day activities within the Software.
- Assisted physicians and nurses with Med Reconciliation through admission, transfer, and discharge navigator.
- Assist Nurses and Physicians in Lab Order and Specimen Collections.
Logan Regional HospitalLogan, UT
Epic Optime support
11.2023 - 12.2023
Job overview
- Identity and Chart Correction module for HIM.
- ChartMaxx Scanning/Document Management System (DMS) conversion, setup, Epic Integration, and testing.
- RightFax Setup for three hospital locations.
- MPI Conversion from legacy HER.
- M
- Modal Transcription Setup.
- RightFax Setup.
Prisma Health Medical South CarolinaGreenville, SC
Epic Go-live Support Ambulatory IP
09.2023
Job overview
- Participated in Ambulatory at-the elbow support.
- Navigating the use of Epic scheduling for providers and Nurses.
- Provided one on one training for providers and Nurses during go-live phase.
- Navigating guidelines and tools for Provider note template, medications, and procedure preferences.
- Assisted clinicians to set up and utilize smart tools- smart set, smart phrase, and smart text.
- Educated and assist physicians on how to document encounters, manage In-basket, orders, and preference list.
Harborview Medical CenterSeattle, Washington
Go-Live Meditech
06.2023 - 07.2023
Job overview
- Collaborated with clinical and IT teams to support Meditech EHR workflows, ensuring seamless patient documentation and data integrity across departments.
- Performed system configuration, user access provisioning, and maintenance of clinical modules (e.g., Nursing, Pharmacy, Laboratory) in Meditech.
- Provided frontline support to clinicians and staff by troubleshooting Meditech issues, escalating critical incidents, and supporting system uptime.
- I participated in go-live support, training sessions, and user onboarding to help smooth adoption of Meditech functionalities across facilities.
- Conducted data validation, report generation, and interface testing to support regulatory reporting and quality improvement initiatives.
- Documented user requirements and collaborated with developers to implement workflow enhancements and system upgrades in alignment with hospital goals.
Westchester Medical CenterValhalla, NY
Cerner Registration and Scheduling Delivery Consultant
04.2023
Job overview
- Navigating front desk how to schedule in patients.
- Helping Front desk to document information.
- Assisting in verifying third party insurance and photo ID.
- Navigating how to use media manager to scan copied documents.
- Navigating how to create email through in basket.
- Navigating how to use the scanner and how to use printing Labels.
- Navigating the front desk how to schedule a follow up.
New Jersey Urology LLCBloomfield, NJ
Go Live Epic Ambulatory Outpatient
01.2023 - 02.2023
Job overview
- Participated in Ambulatory at-the elbow support.
- Navigating the use of Epic scheduling for providers and Nurses.
- Provided one on one training for providers and Nurses during go-live phase.
- Navigating guidelines and tools for Provider note template, medications, and procedure preferences.
- Aided clinicians to set up and use smart tools- smart set, smart phrase, and smart text.
- Educated and aid physicians on how to document encounters, manage In-basket, orders, and preference list.
UI HealthChicago, IL
Go-Live Support Cadence
09.2022 - 10.2022
Job overview
- Teaching front desk how to schedule in patients.
- Helping Front desk to document information.
- Aiding in verifying third party insurance and photo ID.
- Teaching how to use media manager to scan copied documents.
- Teaching how to create email through basket.
- Teaching how to use the scanner and how to use printing Labels.
- Teaching front desk how to schedule a follow up.
New York-PresbyterianNew York, NY
Willow Inpatient Phase 1&2
07.2022
Job overview
- Aided pharmacists with computer entry of inpatient and outpatient prescriptions.
- Stocked shelves and aid with store upkeep.
- Involved with smart text label building and routing.
- Resolved billing errors.
- Go-live readiness and preparedness.
- Provided technical support.
St'Joesph/Candler HospitalSavannah, GA
Application Support Analyst II
04.2022 - 05.2022
Job overview
- Dictionary building.
- Implementation building.
- Front desk scheduling for providers.
- Training providers and nurses on how to use Meditech Expanse.
- Using Ambulatory to build Clinical Dictionary and Revenue Cycles.
- Teaching end users how to Document information and navigate the system.
- Using ECW and MGM to update to Meditech Expanse Software.
- Testing implementation and support of Inpatient and Ambulatory Documentation for the Electronic Health Record (EHR).
- Using Excel, Words and PowerPoints.
King County HospitalNew York, NY
Epic Willow
01.2022 - 02.2022
Job overview
- Aided pharmacists with computer entry of inpatient and outpatient prescriptions.
- Stocked shelves and aid with store upkeep.
- Involved with smart text label building and routing.
- Resolved billing errors.
- Go-live readiness and preparedness.
- Provided technical support.
Mount Sinai BrooklynBrooklyn, NY
Epic Willow inpatient
10.2021 - 11.2021
Job overview
- Aided in CPOE go-live.
- Modified order sets and smart group.
- Helped to troubleshoot build and billing errors.
- I gained strong knowledge of department, pharmacy, medication list, and preference list build.
- Helped to close approximately 100 service now tickets post-go-live.
- Built workstation and printer records.
Atlantic Health SystemMorristown, NJ
Epic Care Ambulatory/Beacon
07.2021 - 08.2021
Job overview
- Provided classroom training to outpatient and oncology Providers and clinical staff.
- Participated in Ambulatory at-the-elbow support.
- Deployed multiple go-live rollouts with implementation team (Specialties: OBG-YN, family medicine, and oncology).
- Front desk scheduling for providers.
- Aided clinicians/Physicians on efficient use of Hyperspace.
- Navigating the system on how to create pre-medication and chemotherapy.
- Showing how to create a treatment.
- Showing how to add orders.
- Navigating how to cancel and change prescribed medication.
- Provided one-on-one training for providers during go live/post-go-live phase.
- Using Dragon Software.
- Provided personalized guidelines and tools for Provider note template, medications, and procedure preferences.
- Aided clinicians in setting up and using smart tools- smart set, smart phrase, and smart text.
- Educated and aided physicians on how to document encounters, and manage In-basket, orders, and preference list.
University of Mississippi Medical CenterJackson, MS
Epic Ambulatory/Beacon Go-Live Phase 3
04.2021 - 05.2021
Job overview
- Assisted client in EPIC 2018 Version.
- Upgrade highlighting new features and functionality.
- Using the Dragon Software.
- Navigating the system on how to create pre-medication and chemotherapy.
- Showing how to create a treatment.
- Showing how to add orders.
- Navigating how to cancel and modify prescribed medication.
- Serve as the primary point of contact for end-users during the implementation phase.
- Address questions and issues the end-users may have with regards to the EMR system.
- Create custom reports or customize existing reports to satisfy client requirements.
- Maintain a courteous, professional, and confident demeanor throughout the implementation process.
COVENANT HEALTHKnoxville, TN
Cerner PathNet Consultant
02.2021
Job overview
- Assisted staff with workflow issues.
- Elbow support at go-live on how to Navigate, customize, and document.
- Interactive flow sheets, insert actual dates and times, reconcile meds, give PRN meds, document on patients, discharge and admit patients, request and see transport status, etc.
- Troubleshooting of issues and escalate to a command center and follow up until resolved.
WHEATON FRANCISCAN HEALTHCAREGlendale, WI
ATE Cerner Millennium Power Chart /CPOE
10.2020 - 11.2020
Job overview
- Trainer of Cerner Millennium Power Chart program, Ambulatory, CPOE.
- Active role with instructional design of their agendas and curriculum Design.
- Troubleshooting of issues and escalate to a command center and follow up until resolved.
- Trained adoption coaches and trained the trainer and new trainers.
HOAG HospitalNewport Beach, CA
Epic Stork GO LIVE consultant
07.2020 - 08.2020
Job overview
- Helped OBGYNs and their staff gain additional automated functions and specialty workflows.
- Managed pregnancy episodes on the Outpatient side.
- Delivery documented.
- Put in orders for circumcision.
Virtua Memorial Hospital Emergency RoomCamden, NJ
Epic Op time Go-Live Consultant
05.2020
Job overview
- Teach Nurses how to document on MAR, Doc Flow sheet and notes.
- Train Physicians and Nurses on Optime.
- Make sure that Clinicians are following the right workflow.
- Help Nurses on how to admit a baby, document on delivery summary.
- Assist Nurses and Physicians with Optime, Inpatient orders, scheduling, and ClinDoc.
Methodist HospitalFriendswood, TX
Epic Ambulatory Go Live Support Consultant
02.2020 - 03.2020
Job overview
- Adjusted Scheduling and Registration workflows.
- Supported the Physician at Oncology dept.
- Supported Clinicians at the Oncology Dept.
- Supported the cardiologist on how to crest and sign progress notes.
- Assisted on how to create an addendum.
Skills
- Epic EHR software
- Epic Soft Go-Live
- Cerner
- Smart Tools
- Troubleshooting
- Knowledge Base Management
- Healthcare domain knowledge
- Training and Education
- Problem-solving
- Communication skills
- Interpersonal skills
- Flexibility
- Adaptability
- Attention to detail
- Customer service orientation
Personal Information
Personal Information
Title: Epic Go-Live ConsultantEducation
Igbinedion University OkadaOkada Nigeria
Bachelor of Science from Computer Science
09.2003 - 07.2007
University Overview
Availability
See my work availability
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Timeline
Epic Clin Doc Go-Live
Logan Regional Hospital
09.2025
Epic Go-Live Consultant (Inpatient and Ambulatory)
Saint Francis Hospital (DeliverHealth)
04.2025 - 05.2025
Epic Go-Live Consultant (Cadence and Ambulatory)
La Casa Family Health Center (DeliverHealth)
03.2025
Epic Go-Live Support Optime/Prelude Cadence
St. Joseph East & Women's Hospital
01.2025 - 02.2025
Cerner Registration and Scheduling
TJ Samson Pavilion Hospital
11.2024
Epic Clin Doc Go-Live Support
Providence Medical Hospital
09.2024 - 10.2024
Epic Optime Go-Live Support
Northwestern Medicine
08.2024
Epic Go-Live Support (Cadence/Kaleidoscope)
University of Kentucky Eye Care
05.2024 - 06.2024
Epic Go-live Support Beaker IP
Children Hospital Philadelphia
02.2024 - 03.2024
Epic Optime support
Logan Regional Hospital
11.2023 - 12.2023
Epic Go-live Support Ambulatory IP
Prisma Health Medical South Carolina
09.2023
Go-Live Meditech
Harborview Medical Center
06.2023 - 07.2023
Cerner Registration and Scheduling Delivery Consultant
Westchester Medical Center
04.2023
Go Live Epic Ambulatory Outpatient
New Jersey Urology LLC
01.2023 - 02.2023
Go-Live Support Cadence
UI Health
09.2022 - 10.2022
Willow Inpatient Phase 1&2
New York-Presbyterian
07.2022
Application Support Analyst II
St'Joesph/Candler Hospital
04.2022 - 05.2022
Epic Willow
King County Hospital
01.2022 - 02.2022
Epic Willow inpatient
Mount Sinai Brooklyn
10.2021 - 11.2021
Epic Care Ambulatory/Beacon
Atlantic Health System
07.2021 - 08.2021
Epic Ambulatory/Beacon Go-Live Phase 3
University of Mississippi Medical Center
04.2021 - 05.2021
Cerner PathNet Consultant
COVENANT HEALTH
02.2021
ATE Cerner Millennium Power Chart /CPOE
WHEATON FRANCISCAN HEALTHCARE
10.2020 - 11.2020
Epic Stork GO LIVE consultant
HOAG Hospital
07.2020 - 08.2020
Epic Op time Go-Live Consultant
Virtua Memorial Hospital Emergency Room
05.2020
Epic Ambulatory Go Live Support Consultant
Methodist Hospital
02.2020 - 03.2020
Igbinedion University Okada
Bachelor of Science from Computer Science
09.2003 - 07.2007
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