James Vanscoter
Sun City,AZ
Summary
Versatile and dedicated professional with a history at Desert Diamond Casino, adept in conflict resolution and casino policy compliance. Excelled in enhancing customer satisfaction and maintaining security, showcasing strong communication and troubleshooting skills. Proven track record of improving operational efficiency and fostering team collaboration, with a focus on achieving high safety and service standards.
Overview
18
18
years of professional experience
Work History
Slot Attendant
Desert Diamond Casino
06.2022 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Troubleshot machine malfunctions and diagnosed root causes.
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Slot Technician
Desert Diamond Casino
02.2020 - 06.2022
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
Security Officer
Desert Diamond Casino
05.2018 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Correctional Officer
Arizona Department of Corrections
04.2007 - 04.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Received and accounted for personal possessions and determined inmate work assignments.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
Education
Accounting
DeVry Institute of Technology
Phoenix, AZ1988
None - Academic
Jamestown Community College
Olean, NY1987
High School Diploma - Academic
Otto Eldred High School
Duke Center, PA06.1983
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Reliability and punctuality
- Troubleshooting systems
- Conflict resolution techniques
- Casino policy compliance
- Decision-making capacity
- Gaming regulation compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Slot Attendant
Desert Diamond Casino
06.2022 - Current
Slot Technician
Desert Diamond Casino
02.2020 - 06.2022
Security Officer
Desert Diamond Casino
05.2018 - 02.2020
Correctional Officer
Arizona Department of Corrections
04.2007 - 04.2014
Accounting
DeVry Institute of Technology
None - Academic
Jamestown Community College
High School Diploma - Academic
Otto Eldred High School
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