Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Volmer Sr

Buffalo

Summary

Customer service representative specializing in effective communication and problem-solving. Demonstrated success in enhancing user experiences and efficiently resolving customer complaints. Strong data entry skills ensure high accuracy and reliability in service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
Buffalo
05.2012 - 08.2014
  • Guided customers in addressing inquiries via phone and chat channels.
  • Resolved product issues through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions in internal systems.
  • Educated customers on product features and services to enhance user experience.

Customer Service Representative

Cignat Health System
Buffalo
06.2010 - 08.2011
  • Assisted customers with inquiries via phone and chat platforms.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Iomega Corporation
Buffalo
05.2001 - 08.2005
  • Assisted customers with inquiries via phone and chat platforms.
  • Resolved product issues through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions in internal systems.
  • Educated customers on product features and services to enhance user experience.
  • Handled order processing and returns according to company policies.
  • Managed escalated customer complaints with empathy and professionalism.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor of Science - Business Administration

Catholic University Oblates of St Francis de Sales
Washington DC
06-1970

Skills

  • Customer relationship management
  • Troubleshooting techniques
  • Product education
  • Data entry accuracy
  • Call center software
  • Customer satisfaction metrics
  • Attention to detail
  • Professional telephone demeanor

Certification

  • Iomega Corp. in Roy Utah, promoted me to me to Senior Hardware Technician primarily being able to find and correct certain issues that other Customer Service Technicians overlooked

Timeline

Customer Service Representative

Amazon
05.2012 - 08.2014

Customer Service Representative

Cignat Health System
06.2010 - 08.2011

Customer Service Representative

Iomega Corporation
05.2001 - 08.2005

Bachelor of Science - Business Administration

Catholic University Oblates of St Francis de Sales

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