James Wagner
Batavia,IL
Summary
Accomplished Owner/Operations Manager with a proven track record in enhancing customer satisfaction and streamlining operations for efficiency. Leveraged expertise in Operations Management and Relationship Building to secure repeat business and drive growth. Collaborative leader with dedication to the Business Enterprise Program for the Blind operators. As a Passionate member of the Illinois Committee of Blind Vendors, documented strengths in building and maintaining relationships with diverse range of blind business managers, as well as, representing constituents through changes in business structure.
Overview
34
34
years of professional experience
Work History
Owner/Operations Manager
Self-employed
06.1990 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Increased customer satisfaction by implementing efficient business processes, such as Square POS system, and providing exceptional service.
- Mentored training managers on best practices in customer service, business management, and sales techniques.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Glenbard South High School
Glen EllynSkills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Strategic Planning
Timeline
Owner/Operations Manager
Self-employed
06.1990 - Current
High School Diploma -
Glenbard South High School