JAMES WALKER
Orem
Summary
Dynamic SaaS and AI strategist with a track record of driving 20% annual growth on a $5M ARR portfolio. Established a multilingual AI voice platform supporting 56 languages, successfully achieving over 110% quota attainment by leveraging innovative go-to-market strategies and leading cross-functional teams.
Overview
24
24
years of professional experience
Work History
Founder & Investor (Former CEO)
NUMBERS
Orem
03.2023 - 12.2025
- Founded and led development of AI-driven voice automation platform, enabling enterprise adoption of conversational AI solutions
- Built and scaled commercial engine from $0 to $1.2M ARR, establishing a sustainable revenue stream
- Achieved 110–115% quota attainment through enterprise sales, partnerships, and AI product commercialization
- Built and commercialized multilingual AI voice platform supporting deployments across 56 languages
- Led enterprise client acquisition, strategic partnerships, and full revenue lifecycle management
- Established HIPAA-compliant infrastructure enabling healthcare and insurance adoption
- Directed product commercialization, GTM strategy, and enterprise deployment execution
- Oversaw enterprise onboarding and customer adoption, driving expansion across flagship clients
- AI Voice Platform | Conversational AI | Healthcare & Insurance
Chief Operating Officer
Convirza
Draper
11.2021 - 03.2025
- Executive leader responsible for product, operations, AI strategy, and revenue enablement
- Personally managed $5M+ ARR enterprise book of business and drove 20% annual growth
- Oversaw operational performance in customer delivery, support, product, and GTM execution, ensuring alignment with business objectives
- Led GPT/LLM integration into Conversation Analytics, modernizing core product capabilities
- Managed and scaled customer delivery operations, including leadership of 15-person support organization
- Directed Live Coaching program that enhanced agent performance and conversion rates for enterprise clients
- Improved customer satisfaction, adoption, and retention across enterprise base
- Increased conversion rates 67% through GTM automation, CRM optimization, and pipeline acceleration
- Strengthened CRM and forecasting infrastructure, enhancing pipeline visibility and revenue predictability
- Led cross-functional teams across product, engineering, customer success, and revenue operations
- Closed and expanded major enterprise contracts: DealerFX — $750K ARR, 5-year enterprise agreement; ValPak (corporate + franchise network) — $400K ARR, 5-year enterprise agreement
- Conversation Intelligence SaaS | AI Call Analytics
Vice President of Sales & Partnerships
Convirza
Draper
02.2021 - 11.2021
- Closed multiple six-figure SaaS contracts with enterprise and mid-market organizations
- Expanded strategic partnerships across healthcare, legal, and multi-location industries
- Led enterprise revenue strategy and partner ecosystem development
- Established scalable enterprise sales processes and forecasting discipline
Director of Sales
Convirza
Draper
08.2020 - 02.2021
- Rebuilt dormant pipeline, driving consistent new business acquisition
- Implemented outbound automation, enhancing modern sales infrastructure
- Improved pipeline velocity, increasing sales productivity
National Sales Director
My Social Practice
Draper
11.2015 - 03.2020
- Increased annual revenue to $7.2M in healthcare and dental markets through targeted sales strategies
- Established and directed national sales team and streamlined onboarding process to enhance new hire integration
- Developed strategic sales plans to enhance national market presence.
- Led cross-functional teams to execute marketing initiatives effectively.
- Fostered relationships with key stakeholders to drive collaboration and support.
Sales Director
MultiView
Lehi
01.2014 - 01.2015
- Achieved $450K–$1M annual revenue growth by implementing targeted digital marketing solutions
- Led sales strategy development for diverse product lines across multiple industries.
- Managed high-performing sales teams to enhance client relationships and engagement.
- Implemented training programs to elevate team skills and performance standards.
Sales Director
IMG
Lindon
01.2013 - 01.2014
- Led sales team in developing strategic initiatives and driving revenue growth.
- Drove annual revenue growth of $450K–$1M by implementing targeted digital marketing solutions
- Managed key client relationships to enhance customer satisfaction and retention.
- Collaborated with marketing to create targeted campaigns for diverse client segments.
President & Lead Designer
The Emporium, LLC
Orem
01.2009 - 01.2013
- Led product design, sourcing, marketing, and retail operations to enhance brand presence and consumer engagement
- Increased annual revenue to $1.5M through strategic business scaling
- Led strategic planning initiatives to align business goals and operational strategies.
- Directed cross-functional teams to enhance collaboration and project execution efficiency.
- Oversaw budget management to ensure effective allocation of financial resources.
President & Founder
Walker Design Build Services
Draper
01.2002 - 01.2009
- Founded and scaled land development and construction company to deliver innovative projects
- Led $67M in land acquisition and development, executing projects that enhanced community infrastructure
Education
BA - Voice Performance
University of Utah
Business Management Studies -
Brigham Young University
Skills
- SaaS revenue growth
- Go-to-market strategy
- Market entry planning
- Enterprise sales and partnerships
- Sales enablement
- Digital transformation
- Product innovation
- Business intelligence and data strategy
- Operational scaling
- Workflow automation
- Go-to-market execution
- Partnership development
- Revenue forecasting
- AI strategy implementation
- Cross-functional collaboration
- Client relationship management
- Effective communication
- Team leadership
- Market expansion strategy
- Product development oversight
- Policy and procedure development
Accomplishments
- Built AI voice automation platform scaled from $0 to $1.2M ARR
- Managed $5M+ enterprise ARR portfolio and drove 20% annual growth
- Closed major enterprise contracts, including DealerFX ($750K ARR) and ValPak ($400K ARR)
- Improved SaaS conversion rates 67% through AI-driven GTM automation
- Led GPT/LLM integration into enterprise conversation analytics platform
- Deployed multilingual AI voice agents supporting 56 languages
- Directed $67M land development portfolio earlier in career
Enterprise Sales Methodology
- MEDDPICC
- MEDDIC
- Challenger Sale
- Solution Selling
- Value-Based Enterprise Selling
Ai Innovation Projects
- CueSight.ai, AI billiards analytics system using computer vision to analyze shot performance, cue ball spin, and player improvement
- AutoBot, AI conversational agents for telecom and voice automation workflows
- AI Voice Platform (NUMBERS), multilingual conversational AI platform deployed across regulated healthcare and insurance environments
Technology Ai Platforms
- ChatGPT
- Claude
- MANUS
- Llama
- ElevenLabs
- AssemblyAI
- Predibase
- HubSpot
- Salesforce
- Apollo
- Zuora
- AirCall
- JIRA
- Slack
- Zapier
- Figma
- LiveKit
- Conversation Intelligence Platforms
Work Preference
Onsite / Hybrid / Remote
Languages
- English, Native
- Spanish, Conversational
- Portuguese, Conversational
Leadership Philosophy
I build revenue systems rather than isolated sales teams. The focus is designing repeatable GTM architecture that combines strong talent, data-driven operations, and intelligent automation. My approach emphasizes scalable processes, executive-level relationship building, and leveraging AI to increase output without proportional headcount growth.
Impact
$5M+ ARR, $1.2M ARR, DealerFX, $750K ARR, ValPak Corporate + Franchise Network, $400K ARR, 67%, 110–115%
Websites
Timeline
Founder & Investor (Former CEO)
NUMBERS
03.2023 - 12.2025
Chief Operating Officer
Convirza
11.2021 - 03.2025
Vice President of Sales & Partnerships
Convirza
02.2021 - 11.2021
Director of Sales
Convirza
08.2020 - 02.2021
National Sales Director
My Social Practice
11.2015 - 03.2020
Sales Director
MultiView
01.2014 - 01.2015
Sales Director
IMG
01.2013 - 01.2014
President & Lead Designer
The Emporium, LLC
01.2009 - 01.2013
President & Founder
Walker Design Build Services
01.2002 - 01.2009
BA - Voice Performance
University of Utah
Business Management Studies -
Brigham Young University