James Wallace
Gainesville,FL
Summary
Ambitious entrepreneur and business owner with a proven track record of building and scaling a successful exterior cleaning service. Skilled in business development, sales leadership, and operations management, with hands-on expertise in pressure washing, soft washing, window cleaning, and gutter and roof maintenance for residential and commercial properties. Leads a high-performing door-to-door sales team, driving significant revenue growth and customer acquisition. Adept at financial management, marketing, and customer relations, ensuring consistent business expansion and client satisfaction. Strong communicator with experience in public speaking, team leadership, and problem-solving. Dedicated to delivering high-quality services while continuously improving efficiency and profitability.
Overview
7
7
years of professional experience
Work History
Small Business Start-Up
ClearVue Exterior Cleaning Services
Gainesville, Florida
06.2024 - Current
- Established and managed a successful exterior cleaning business, specializing in residential and commercial properties.
- Provided high-quality services, including window cleaning, pressure washing, soft washing, roof cleaning, and gutter cleaning.
- Oversaw daily operations, including client acquisition, scheduling, and project execution.
- Led a high-performing door-to-door sales team, driving significant revenue growth through direct customer engagement.
- Developed and maintained strong customer relationships, leading to repeat business and referrals.
- Managed finances, budgeting, and pricing to ensure profitability and growth.
- Trained and supervised employees to maintain high service standards and efficiency.
- Implemented marketing strategies to expand the customer base, including social media, and local advertising.
Team Trainer/Customer Service Representative
Whole Food Market
Gainesville, FL
01.2021 - 08.2024
- Monitored new employee progress, offering constructive feedback for improvement.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Coordinated with management to identify training needs and opportunities.
- Explained goals and expectations required of trainees.
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Cashier/Customer Service Lead/Online Personal Shopper
Kohl's
Winter Park, FL
08.2018 - 07.2021
- Helped with purchases and signed customers up for rewards program.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customers' questions and provided information on store procedures or policies.
- Sold over 100 Kohl's store credit cards. Was top sales performer for CC signups most months.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Bachelor of Arts - Business Administration And Management
University of Florida
Gainesville, FL05-2025
High School Diploma -
Winter Park High School
Winter Park, FL05-2019
Business Administration And Management
Santa Fe College
Gainesville, FLSkills
- Business Development and Entrepreneurship
- Sales Team Leadership and Training
- Negotiation and persuasion
- Team Collaboration and Motivation
- Problem-Solving and Adaptability
- Time Management and Organization
Timeline
Small Business Start-Up
ClearVue Exterior Cleaning Services
06.2024 - Current
Team Trainer/Customer Service Representative
Whole Food Market
01.2021 - 08.2024
Cashier/Customer Service Lead/Online Personal Shopper
Kohl's
08.2018 - 07.2021
Bachelor of Arts - Business Administration And Management
University of Florida
High School Diploma -
Winter Park High School
Business Administration And Management
Santa Fe College
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