James Wallace
Sewell
Summary
Motivated and dependable professional with over 20 years of experience in high-pressure, customer-focused environments. Consistently exceeds performance goals by combining strong communication skills with a talent for understanding customer needs and delivering tailored solutions. Known for building trust, fostering long-term relationships, and contributing to team success. Brings a strong work ethic, a commitment to continuous learning, and a drive to deliver outstanding service in a fast-paced sales environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative & Product Specialist
Home Genius Exteriors
Cherry Hill
01.2025 - Current
- Identified and recommended optimal products and services based on customer needs.
- Negotiated deals while addressing complaints and objections effectively.
- Finalized sales documents, secured contracts, and maintained accurate records.
- Cultivated key customer relationships to drive increased sales performance.
- Conducted in-home presentations to enhance product understanding.
- Provided estimates directly at job sites to ensure accuracy.
- Collaborated with finance team to secure loan approvals for clients.
Travel Agent
Memory Lane Travel LLC
Sewell
01.2020 - 01.2025
- Developed customized travel itineraries based on client requirements and budget limitations.
- Coordinated comprehensive travel arrangements, including flights, accommodations, and car rentals through supplier partnerships.
- Processed invoicing and payments to ensure timely transactions.
- Sold travel insurance to enhance client protection during trips.
Field Technician/Supervisor
Etinoff LLC
Pennsauken
01.2022 - 01.2024
- Supervised over 10 technicians to ensure high-quality installations and service.
- Converted outdated electrical meters to AMI smart meters, enhancing efficiency.
- Oversaw installation of electrical meters for PSE&G within designated territory.
- Investigated customer claims to provide timely resolutions.
- Trained technicians on best practices and safety protocols.
- Interacted with homeowners to explain procedures and address concerns effectively.
- Utilized various technologies and drove company vehicle to process work orders efficiently.
- Maintained safety, quality, and production standards throughout all operations.
Skilled Laborer/Operator and Team Lead
Zafra Minhas Construction LLC
Brooklyn
01.2016 - 01.2020
- Executed concrete finishing tasks to ensure high-quality surface standards.
- Conducted demolition activities, maintaining site safety and efficiency.
- Performed framing and carpentry duties, adhering to project specifications.
- Operated forklift, flatbed trucks, and heavy machinery to facilitate transportation of materials.
- Designated as team lead responsible for enforcing safety protocols on job sites.
Lead Technician
Servpro of Washington/Woolwich NJ
Westville
01.2015 - 01.2016
- Flood, fire, and mold emergency restoration services
- Obtained certifications as a water technician as well as applied structural drying
- Treated, removed, and encapsulated mold
- Containment setup in residential and commercial properties
- Demolition of damaged structures, furniture, etc
- Use of dehumidifiers, air scrubbers, and other machinery
- Applied sales techniques to promote services and generate new business opportunities.
Education
High School Degree -
Pennsauken High School
Pennsauken, NJ01.2003
Some College (No Degree) - History, Physical Education
Kean University
Union, NJ01-2006
Some College (No Degree) - Business Management
Rowan College At Gloucester County
Sewell, NJ01-2025
Skills
- Attention to detail
- Written and verbal communication
- Product sales and demonstrations
- Organizational skills
- Team leadership
- Customer service
- Safety and compliance
- Professionalism
- Job estimating
- Sales professional
- Crew supervision
- Electrical installation
- Heavy machinery operation
- Safe vehicle operation
Certification
- Osha Certification
- Water Damage Restoration Certification
- Fire & Smoke Damage Restoration Certification
- Applied Microbial Remediation Certification
References
References available upon request.
Timeline
Sales Representative & Product Specialist
Home Genius Exteriors
01.2025 - Current
Field Technician/Supervisor
Etinoff LLC
01.2022 - 01.2024
Travel Agent
Memory Lane Travel LLC
01.2020 - 01.2025
Skilled Laborer/Operator and Team Lead
Zafra Minhas Construction LLC
01.2016 - 01.2020
Lead Technician
Servpro of Washington/Woolwich NJ
01.2015 - 01.2016
High School Degree -
Pennsauken High School
Some College (No Degree) - History, Physical Education
Kean University
Some College (No Degree) - Business Management
Rowan College At Gloucester County
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