James Washington
Upper Marlboro,MD
Summary
Detail-oriented professional skilled in financial aid processing, documentation management, and data analysis. I am committed to serving the students and their families. With over 10 years of financial aid experience, I know I can be an asset and a great addition to this institution.
Overview
16
16
years of professional experience
Work History
Program Management Specialist
University of Maryland, College Park
College Park, Maryland
11.2009 - Current
- Evaluated and verified financial information for aid eligibility.
- Assisted with special projects as assigned by supervisor.
- Provided expertise to assist students in understanding the complexities of financial aid programs, policies, and procedures.
- Responded promptly to inquiries from faculty and staff members concerning individual cases involving students' financial aid.
- Processed applications for student loans and other forms of financial assistance.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Guided students through federal and state financial aid processes.
- Analyzed data from multiple sources including FAFSA, SARs, tax returns and other relevant documents.
- Provided guidance on the completion of all necessary forms, applications and documents related to financial aid.
- Reviewed and updated financial aid documentation for accuracy and completeness.
- Trained staff on financial aid software systems.
- Managed the entire documentation system for financial aid.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06-2007
Some College (No Degree) - Cyber Security
University of Maryland Global Campus
Hyattsville, MDSkills
- Financial aid processing
- Documentation management
- Data analysis
- Customer service
- Attention to detail
- Microsoft office
Accomplishments
- Employee of the quarter in 2022
Timeline
Program Management Specialist
University of Maryland, College Park
11.2009 - Current
High School Diploma -
Crossland High School
Some College (No Degree) - Cyber Security
University of Maryland Global Campus