Zachary Ettlich
Monroe,MI
Summary
Detail-oriented professional with expertise in higher education, data analysis, and customer service. Proven track record in budget management and student advising, driving positive outcomes in educational environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Specialist
Innovative Fluids
Milan, MI
02.2022 - 01.2026
- Audited transactions to identify errors and compiled findings into a report for executive review.
- Maintained and filed records to support audits and facilitate data retrieval.
- Liaised between operations management, billing teams, and drivers to facilitate task completion.
- Assisted customers with inquiries about product specifications and usage to enhance customer understanding.
Instructor
Guitar Center
Allen Park, MI
09.2021 - 09.2025
- Delivered personalized instruction to meet individual student needs and goals, enhancing learning outcomes.
- Provided comprehensive written records of lessons with clear, organized summaries.
- Facilitated public events that increased student recruitment and retention.
- Maintained positive classroom environment that fostered creativity and confidence among students.
Financial Aid Specialist
University of Michigan
Dearborn, MI
09.2020 - 01.2021
- Advised students and families on financial aid programs, policies, and procedures, both individually and in groups.
- Guided students through completion of financial aid applications and documentation, enhancing their understanding of the process.
- Authorized eligible aid for students, ensuring compliance with all relevant policies and regulations.
- Evaluated financial aid applications for eligibility and compliance, ensuring adherence to relevant policies and regulations.
- Coordinated meetings and gathered necessary documents to effectively present student cases to academic progress appeal committee.
- Served as liaison between student financial aid and admissions to ensure timely completion of all processes.
Digital Advertising Analyst
GM - Contractor
Detroit, MI
01.2016 - 09.2016
- Optimized ad performance and strategy through collaboration with cross-functional teams.
- Managed budget for digital advertising projects, ensuring effective allocation of resources.
- Oversaw Google AdWords SEO along with both paid and organic search campaigns for GM dealerships.
- Developed publication calendars while tracking performance to maintain budget compliance.
- Coordinated internal teams to launch paid social promotions on Twitter and Facebook, increasing engagement.
Advertising Account Manager
Google - Contractor
Ann Arbor, MI
09.2011 - 02.2014
- Managed client relationships for advertising campaigns across diverse platforms.
- Presented campaign performance reports to clients and stakeholders on a regular basis.
- Conducted campaign research through data retrieval and analysis, compiling reports with actionable recommendations.
- Assisted in developing advertising budgets, ensuring compliance with financial guidelines.
- Executed thorough research on keyword placements and audience targeting to identify emerging trends.
- Enhanced impression share, click-through rates, and return on ad spend through strategic adjustments.
Financial Aid Assistant
Monroe County Community College
Monroe, MI
- Advised students and families on financial aid programs and policies in individual and group settings.
- Authorized eligible aid for students, ensuring adherence to all relevant regulations.
- Served as liaison between student financial aid and admissions to expedite process completion.
- Processed student financial aid packages and verified eligibility criteria.
Education
BBA - Business Administration / Marketing
University of Toledo
Toledo, OHAssociate of Applied Science - Cyber Security
Monroe County Community College
Monroe MIchiganAssociate of Applied Science -
Monroe County Community College
Monroe MichiganSkills
- Data analysis
- Financial aid processing
- Customer service
- Relationship management
- Event facilitation
- Compliance auditing
- Budget management
- Student advising
Timeline
Customer Service Specialist
Innovative Fluids
02.2022 - 01.2026
Instructor
Guitar Center
09.2021 - 09.2025
Financial Aid Specialist
University of Michigan
09.2020 - 01.2021
Digital Advertising Analyst
GM - Contractor
01.2016 - 09.2016
Advertising Account Manager
Google - Contractor
09.2011 - 02.2014
Financial Aid Assistant
Monroe County Community College
BBA - Business Administration / Marketing
University of Toledo
Associate of Applied Science - Cyber Security
Monroe County Community College
Associate of Applied Science -
Monroe County Community College