Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Watson

Portland,OR

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

General Manager

Aaron's Sales And Lease
Hillsboro, OR
11.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Pawnbroker

All That Glitters
Portland, OR
06.2022 - 11.2022
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Assessed quality and value of incoming items and offered customers loans.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.

Credit Card Specialist

Wells Fargo
Salem, OR
07.2020 - 06.2022
  • Generated reporting to aid leadership with information to determine future credit card goals.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.

Key Holder Supervisor

All That Glitters
Salem, OR
07.2016 - 07.2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.

Education

High School Diploma -

Valley High School
Escondido, CA

Skills

  • Corporate Social Responsibility
  • Safety Assurance
  • Google Docs
  • Verbal and Written Communication
  • Risk Management
  • Financial Management
  • Sales Activities

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Aaron's Sales And Lease
11.2022 - Current

Pawnbroker

All That Glitters
06.2022 - 11.2022

Credit Card Specialist

Wells Fargo
07.2020 - 06.2022

Key Holder Supervisor

All That Glitters
07.2016 - 07.2020

High School Diploma -

Valley High School
James Watson