Summary
Overview
Work History
Education
Skills
Accomplishments
ALL STAR WINNER FOR THE EMPLOYEE OF THE YEAR
Timeline
GeneralManager

Katherine Navarrete

Dallas ,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

7
7
years of professional experience

Work History

General Manager

CubeSmart Self Storage
Garland, TX
02.2018 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Managed over 60 calls per day.
  • Managed 2 locations in garland area and get both stores from 30% delinquency to 15%.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Welcomed customers and helped determine their needs

Cashier\ Booker

Autonation Toyota
Arlington, TX
05.2015 - 06.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • book all service tickets, collected and authorized payments of customers.
  • Calculated the customer's bill using the dealership computer system.
  • Managed to book and cash out over 30 customers a day.
  • Processed customer refunds and exchanges according to established guidelines

Education

GED -

GED
VIRGINIA BEACH
09.2009

Skills

  • Sales Promotion
  • Business Management Principles
  • Corporate Social Responsibility
  • ADP Workforce Now
  • Business Leadership
  • Customer Service
  • Learning Strategies

Accomplishments

  • Achieved delinquency percentage through effectively helping with getting accounts to get paid off.

ALL STAR WINNER FOR THE EMPLOYEE OF THE YEAR

the all star winner is the person who showed all our values through the year. Visualize Success, Accept responsibility, Lead by example, Understand the customer, Eliminate Barriers to yes and Serve with passion.

Timeline

General Manager

CubeSmart Self Storage
02.2018 - Current

Cashier\ Booker

Autonation Toyota
05.2015 - 06.2017

GED -

GED

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