Javier Rosa
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
General Manager
ETR Logistics LLC.
02.2018 - 01.2024
- Tasked with all business aspects, including but not limited to day-to-day operations and company regulatory compliance.
- Managed financial decisions such acquisitions, accounts receivables, accounts payable, expenses and payroll to maintain business growth and profitability.
- Responsible of hiring, training and supervising employees and drivers.
- Worked in developing and maintaining business development by acquiring and maintaining brokerage and commercial accounts.
- Supervised dispatching and work allocation through different departments.
- Managed scheduling process.
- Maintained a safe, organized and good work environment.
Area Business Manager
Bridgestone Firestone
Houston, TX
01.2018 - 02.2019
- Tasked with territorial expansion of Bridgestone fleet and commercial accounts efforts.
- Managed new business acquisition opportunities by performing business-to-business visits and presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into remedy.
- Negotiated contracts with new clients, securing favorable terms while maintaining company profitability guidelines.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales revenue by implementing strategic business plans and expanding client base.
- Mentored junior team members through regular feedback sessions, helping them develop their skills and advance in their careers.
- Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout sales process.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
Wholesale Parts Manager
Beyer Corporation
05.2013 - 03.2016
- Managed profitability and business growth by controlling gross profit, expenses, trends, and sale metrics.
- Formulated region specific “Business Plans” based on sale trends and potential market availability.
- Coordinated, designed and implemented invitational business presentations to potential customers.
- Developed and assisted in the creation of state and county bids proposal for fleet - parts and service contracts.
- Managed national, state and regional vehicle fleet accounts.
- Managed parts stock inventory, warranty requests and order fulfillment.
- Tasked with maintaining a good relationship with existing commercial accounts customers and lookout for potential new wholesale customers.
- Tasked with hiring and training of new commercial department employees.
- Provided timely, insightful and accurate reports to upper management.
Business Development Manager
Mopar/Magneti Marelli
04.2016 - 01.2018
- Tasked to supervise the South-Central territory of US (Houston, Tennessee and Louisiana), reporting to Mopar Southwest business center.
- Representative of OEM Mopar parts as well as Magneti Marelli aftermarket line of automotive parts and products.
- Duties consisted of but not limited, in assisting Mopar dealer with multiple aspects of the parts department operation, in order to increase dealer parts department sales, profitability, footprint and presence in the wholesale market.
- Formulated area specific “Business Plans” depending on territory to increase OEM parts and Magneti Marelli aftermarket parts sales.
- Worked in conjunction with assigned dealer personnel performing face to face visits to local independent repair facilities, fleets and state accounts to increase product knowledge and business footprint in the area.
- Acted as a liaison between dealers and local markets by bringing valuable information to dealer management in order to effectively create and implement action plans to increase wholesale department effectiveness.
- Coordinated, design and implemented invitational business presentations and events to potential wholesale customers and fleets.
- Trained assigned parts department personnel in "Good Business Practices " and proactive management.
Commercial Sales Manager
Auto Zone
06.2007 - 05.2013
- Job duties consisted of but not limited to, maintaining a proper relationship with commercial accounts customers and opening of new accounts.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Managed profitability and business growth by controlling gross profit and expenses.
- Conducted day to day operations including parts inventory, costumer returns, maintain, and establish different consignment plans with wholesale customers.
- Tasked with new employee hiring, training, coaching and job performance evaluation.
- Managed loss prevention, P&L evaluations by implementing loss control protocols.
- ASE trainer in "parts specialist I,II and III".
- Customer service and satisfaction specialist.
Technology Validation Technician
Professional Services, USA/PR (BD, Novartis, and Mylan Pharmaceutical)
01.2009 - 01.2014
- Responsible for generating and verifying validation protocols for equipment, process and packaging areas following strict guidelines.
- Worked with validation scientist and production personnel during testing and protocol execution.
- Utilized precision instrumentation to verify tolerance compliance against engineering specifications.
- Monitored sampling for process and cleaning validations.
- Created, reviewed and updated "Standard Operating Procedures".
- Participated and generated Validation Reports.
- Participated in validation investigations (CAPA reports).
Business Owner/Administrator and Technician
JR Performance
01.2005 - 01.2010
- Owned and operated a motorsports engineering, development and fabrication small company specializing in performance parts manufacturing and installation.
- Managed business day to day operations, profitability, regulatory compliance and customer service.
- Implemented multiple engineering techniques in the optimization and improvement of efficiency of internal combustion engines for different racing applications.
- Performed programming and tuning of aftermarket and factory engine management systems.
- Worked with a variety racing teams to develop, manufacture and maintain powertrain programs.
- Managed customer satisfaction efforts.
Assistant Manager/Mechanic
Jose Julio Service Corp.
01.2003 - 06.2007
- Tasked with managing the lubrication and service area of the repair shop.
- Duties consisted but not limited to customer service and shop supervision.
- Maintained proper inventory of materials.
- Managed job flow consistency by providing a good, safe and complaint working environment for the employees.
- Tasked with new employee hiring and training.
- Employee scheduling and payroll.
Education
Mechanical Engineering - Engineering Technology
Universidad del Turabo
Caguas, PR01.2008
Tool and Die Making, Automotive technician and Welding - Engine Machinist
Mech Tech College
Caguas, PR01.2005
Natural Science Department - Biology Sciences
Universidad de Puerto Rico
Cayey, PR01.2003
Skills
- Manage Inventory systems and tools
- Automotive Business technical knowledge
- Proficiency in Windows Works
- Languages read and write English, Spanish and French
- Staff Training and Development
- Leadership and team building
- Verbal and written communication
- Administrative Skills
- Employee Motivation
- Delegating Work
- Staff Training
- Sales Coaching
- Customer Relationship Management
- Sales Promotion
- Business Development
- Training and Development
- Sales Leadership
- Territory Expansion
- Customer Relationship Management
- Sales Promotion
- Business Development
- Training and Development
- Negotiation
- Client Relationship-Building
- Prospect Targeting
- Customer Relationship Management
- Sales Promotion
- Business Development
- Training and Development
References
- Edwin Torres, ETR Logistics Llc. ETRTRUCKINGTX@GMAIL.COM 832-774-4646
- Rosa Aponte Rodriguez, Validation Contractor, Caguas, PR, 787-469-6110
- Jorge Lebron, Logistics Analyst,Champion X, 787-347-4053
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
General Manager
ETR Logistics LLC.
02.2018 - 01.2024
Area Business Manager
Bridgestone Firestone
01.2018 - 02.2019
Business Development Manager
Mopar/Magneti Marelli
04.2016 - 01.2018
Wholesale Parts Manager
Beyer Corporation
05.2013 - 03.2016
Technology Validation Technician
Professional Services, USA/PR (BD, Novartis, and Mylan Pharmaceutical)
01.2009 - 01.2014
Commercial Sales Manager
Auto Zone
06.2007 - 05.2013
Business Owner/Administrator and Technician
JR Performance
01.2005 - 01.2010
Assistant Manager/Mechanic
Jose Julio Service Corp.
01.2003 - 06.2007
Mechanical Engineering - Engineering Technology
Universidad del Turabo
Tool and Die Making, Automotive technician and Welding - Engine Machinist
Mech Tech College
Natural Science Department - Biology Sciences
Universidad de Puerto Rico
Similar Profiles
KWABENA ASANTEKWABENA ASANTE
Talent Acquisition Partner at 407 Etr Concession CompanyTalent Acquisition Partner at 407 Etr Concession Company
Adrian AmatoAdrian Amato
Heavy Duty Mechanic Apprentice at ETR Truck & Trailer RepairsHeavy Duty Mechanic Apprentice at ETR Truck & Trailer Repairs
Tim KsorTim Ksor
HVAC service Technician/HVAC Installer at ETR ENTERPRISESHVAC service Technician/HVAC Installer at ETR ENTERPRISES
Theresa L. MarshallTheresa L. Marshall
Director of Operations at Houston Center for PhotographyDirector of Operations at Houston Center for Photography
Elizabeth MorganElizabeth Morgan
Peer Mentor at University of Houston-Clear Lake Student Success CenterPeer Mentor at University of Houston-Clear Lake Student Success Center