James Webb
Chattanooga,TN
Summary
Experienced Night Manager skilled in staff training and emergency response. Successfully supervised nightly operations while maintaining high standards of safety and cleanliness. Ready to leverage leadership skills to drive customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
SUBWAY®Restaurants
Nolensville, Tennessee
11.2022 - 11.2023
- Supervised daily operations and maintained high standards of food safety.
- Assisted customers with menu selections and addressed special requests.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Lifeguard
Greater Nashville Pool Management
Nolensville, Tennessee
08.2022 - 08.2023
- Monitored pool area to ensure guest safety and adherence to rules.
- Conducted regular safety checks on lifeguard equipment and rescue tools.
- Responded swiftly to emergencies and performed first aid when necessary.
- Assisted in maintaining the cleanliness of pool facilities and surrounding areas.
- Cleaned, brushed, and vacuumed the pool to keep it clean.
Night Manager
Dunkin' Donuts
Nolensville, Tennessee
12.2021 - 08.2023
- Supervised nightly operations to ensure smooth workflow and guest satisfaction.
- Conducted routine inspections of facilities to uphold cleanliness and safety standards.
- Trained new employees on nightly protocols and customer service practices.
- Oversaw night audit function and preparation of daily financial reports.
- Responded promptly to guest requests to achieve customer satisfaction.
Education
High School Diploma -
Nolensville High School
Nolensville, TN05-2023
Skills
- Food safety
- Cash handling
- Customer assistance
- Emergency response
- Staff training
- Customer relationship management
- Workflow optimization
- Staff supervision
- Shift leadership
- Positive attitude
- Assigning work
- Inventory counts
Affiliations
- Rock Climbing
- Gaming
- Reading
- Weightlifting
Certification
- ABC License
Timeline
Shift Leader
SUBWAY®Restaurants
11.2022 - 11.2023
Lifeguard
Greater Nashville Pool Management
08.2022 - 08.2023
Night Manager
Dunkin' Donuts
12.2021 - 08.2023
High School Diploma -
Nolensville High School