Summary
Overview
Work History
Education
Skills
Experience with
Projects
Timeline
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James Weitzmann

IT Help Desk Specialist
Walker

Summary

Results-driven IT professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning skills.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

IT Help Desk Specialist

AirLife (Formerly SunMed)
10.2022 - Current
  • Preformed onboarding and offboarding tasks
  • Updated onboarding and offboarding processes
  • Managed and Built Zebra Scanners with SOTI
  • Developed and managed Autopilot / Intune
  • Created documentation and trained helpdesk support to better help user base
  • Trained and managed Interns
  • Assisted with migration from Connectwise ticket system to Manage Engine Service Desk Plus
  • Endpoint Central Developer and Administrator
  • Preformed global administrative tasks within Microsoft environment
  • Standardized documentation and practices to better help technicians
  • Monitored and preformed system back ups

Information Technology Intern

SunMed
01.2022 - 10.2022
  • Worked alongside Human Resources to onboard and offboard employees
  • Built hundreds of devices for employee and manufacturing use
  • Performed domain migration on numerous devices
  • Assisted users with general issues remotely and in-person
  • Developed and documented standards to streamline workflow
  • Migrated sensitive information for multiple departments
  • Assisted in rolling out multi-factor authentication for all users
  • Maintained Azure from an administrative level
  • Created phishing campaigns using KnowBe4
  • Maintained Zebra scanners from within SOTI
  • Centralized device information into IT Glue for ease of access

Education

Bachelor of Science - Computer Science

Grand Valley State University
Allendale, MI
08.2016 - 05.2022

Skills

Hardware management

Teamwork

Analytical skills

Troubleshooting

Technical communication

Experience with

  • Linux, Java, C/#/++, Python, Assembly, Powershell
  • Microsoft Azure
  • Microsoft 365 Admin portal (Exchange, Fabric, Identity, Sharepoint, Teams, Power)
  • Adobe Administration
  • Soti MobiControl
  • Armada IT 24/7 Remote Management Software, Endpoint Central, Kaseya VSA X
  • Connectwise, Manage Engine Service Desk Plus
  • KnowBe4 Admin Portal
  • DropSuite
  • ITGlue
  • Sophos
  • Solidworks Administration

Projects

South-West Manufacturing Project

Objective: Increase the Efficiency of manufacturing.

  • Built up 184 Microsoft Surface Go's to be used as Kiosks for manufacturing
  • Worked with a small deadline
  • Used Mattec software to monitor production time
  • Configured Honeywell scanners to be paired with the tablets

Acquisition

Objective: Migrate 2K employees from two companies into environment

  • Migrate user data and emails into our environment
  • Procured and built 700 devices for newly acquired workforce under strict deadline
  • Worked with contractors and consultants as point of contact for concerns and future plans

Endpoint Central Buildout

Objective: Find and develop an alternative to aging RMM tools

  • Built out and tested Endpoint Central enviornment
  • Preformed tests and created documentation to train technicians on new system
  • Saved the company $150K by eliminating aged tools
  • Utilized the tool to ensure Autopilot deployment was more lightweight
  • Developed patch management and software standards

Update

Objective: Standardize licensing

  • Preformed license audit to determine user requirements under new license schema
  • Assisted in negation of license pricing
  • Switched over user base to new licensing standard

Domain Migration

Objective: Bring three separate domains together.

  • Helped determine the best practice to make the process as simple as possible
  • Use ProfWizard to perform the migration
  • Fix failed migration attempts

Intune / Autopilot development

Objective: Worked alongside consulting company to integrate Intune / Autopilot into Hybrid environment.

  • Developed configuration policies, compliance policies, powershell scripts to be deployed for each device
  • Worked with reseller to set up Auto enrollment of devices
  • Manually enrolled devices

File Migration

Objective: Work alongside multiple departments to migrate files and folders to multiple cloud based locations.

  • Migrated files from all departments and all levels of security
  • Worked alongside multiple departments to determine the plan of action for their files and their specific needs and security concerns
  • Worked within a tight timeline as to not interrupt production

Timeline

IT Help Desk Specialist

AirLife (Formerly SunMed)
10.2022 - Current

Information Technology Intern

SunMed
01.2022 - 10.2022

Bachelor of Science - Computer Science

Grand Valley State University
08.2016 - 05.2022
James Weitzmann IT Help Desk Specialist