Summary
Overview
Work History
Education
Skills
Armed Services
Timeline
Generic

James Welden

Warm Springs,OR

Summary

Seasoned Information Technology Manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with 12 years of related experience.

Overview

15
15
years of professional experience

Work History

Director of Information Technology

Warm Springs Casino Enterprises
Warm Springs, OR
12.2018 - 09.2023
  • Identified and acted on opportunities to improve and update software and systems.
  • Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Delivered solution models and architectures to support business requirements, organization and industry standards.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Hired, trained and managed employees and conducted performance evaluations.
  • Developed and maintained processes and technology roadmap to achieve business objectives.

Systems Administrator

Warm Springs Casino Enterprises
Warm Springs, OR
06.2015 - 12.2018
  • Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Kept systems operating efficiently by performing necessary upgrades and repairs.
  • Provided appropriate permissions to users for accessing files and databases.
  • Installed firewalls and antivirus software to improve cybersecurity.
  • Implement policies, procedures and best practices to safeguard and protect data, reports and access.

Network Administrator

Warm Springs Casino Enterprises
Warm Springs, OR
05.2014 - 10.2015
  • Installed and supported hardware and software for desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Managed employee access, security roles and permissions.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Determined and alleviated hardware, software and network issues.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
  • Uploaded, configured and managed antivirus detection software and email applications.
  • Researched, recommended, configured and supported hardware and software for multiple departments.

Intermediate IT Manager

Indian Head Casino
Warm Springs, OR
08.2013 - 05.2014
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

IT Technician

Indian Head Casino
Warm Springs, OR
07.2010 - 08.2013
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.

Security Supervisor

Indian Head Casino
Warm Springs, OR
05.2008 - 08.2010
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.

Education

High School Diploma -

Oakridge High School
Oakridge, OR
06.1986

Skills

  • Risk Mitigation Planning
  • Team Collaboration
  • Documentation Management
  • Quality Assurance
  • Infrastructure Planning
  • Project Coordination
  • Business Development Support
  • Security Improvements
  • Data Management
  • Team Building
  • Good Work Ethic
  • Conflict Resolution
  • Problem Resolution
  • Team Management
  • Customer Service
  • Friendly, Positive Attitude
  • Active Listening
  • Training & Development
  • Organizational Skills
  • Basic Math

Armed Services

  • US Navy 1986 to 1991
  • Combat Veteran

Timeline

Director of Information Technology

Warm Springs Casino Enterprises
12.2018 - 09.2023

Systems Administrator

Warm Springs Casino Enterprises
06.2015 - 12.2018

Network Administrator

Warm Springs Casino Enterprises
05.2014 - 10.2015

Intermediate IT Manager

Indian Head Casino
08.2013 - 05.2014

IT Technician

Indian Head Casino
07.2010 - 08.2013

Security Supervisor

Indian Head Casino
05.2008 - 08.2010

High School Diploma -

Oakridge High School

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James Welden