JAMES WEST

Also the lead driver for the National football league. Acting as the liaison between, the National Football League and Academy Bus.

• Operated commercial vehicles to transport goods safely and efficiently.
• Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
• Maintained accurate logbooks documenting hours of service and delivery details.
• Delivered exceptional customer service by communicating effectively with clients during deliveries.
• Assisted in training new drivers on safe driving practices and company policies.

• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints.

• Evaluated operational records and made scheduling adjustments to maximize efficiency. Communicated with floor managers to determine merchandise placement. Loaded products weighing up to 70 pounds onto trailers for delivery. Unloaded cargo from truck with hand trucks and pallet jacks. Inspected product load for accuracy and safely transported it around the warehouse. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded and unloaded 24 delivery vans per shift.

• Planned and executed, safe roadway closures for Virginia State Police and Transurban USA. Organized cold documents related to due diligence for acquisitions.. Secured emergency scenes while still executing commuter safety. Working alongside local fire departments assuring highway is safe for use. Inspecting roadway before reopening and also making Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Communicating with VDOT TOC, and Transurban TOC. Established an exit strategy just in case we had to divert traffic off of the highway on the advice of the Virginia State Police. Also supervise crews in laying down miles of M.O.T.
• Coordinated team schedules to optimize workflow and enhance productivity across multiple projects.

• Maintained a state of readiness and alertness for all assignments. Rapidly assessed whether life threatening criteria was present and took immediate action. Strictly protected the confidentiality of all information related to patient care activities and EMS operations.

• Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Maintained a state of readiness and alertness for all assignments. Provided life support services during medical emergencies on scene and en route to the hospital. Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws. productivity and managed work flow to meet or exceed quality service goals.Facilitated inter-departmental communication to effectively provide customer support.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.
• Trained new staff on mailroom protocols, enhancing team efficiency and service quality.
• Supervised daily mailroom operations, ensuring efficient workflow and timely processing of incoming and outgoing mail.

• Loaded and unloaded pieces into boxes for shipment.Responsible for careful handling of all merchandise to avoid damage.Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.Loaded flat bed by forklift and hand truck. Used propane forklift to load trailer at warehouse.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.