Fabiola Alexandra Bolivar Contreras
Virginia Beach,VA
Summary
Dynamic professional with extensive experience at Academy Bus LLC, excelling in dispatch management and emergency response. Proven ability to enhance operational efficiency through effective communication and meticulous record keeping. Adept at conflict resolution and team collaboration, consistently delivering exceptional customer service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Dispatcher
Academy Bus LLC.
Boston, MA
10.2024 - 04.2025
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Oversaw communications within assigned territories.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Participated in team meetings discussing changes in procedures or processes.
- Updated records of driver locations, delays, and cancellations.
- Addressed questions, problems or requests for service or equipment.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Mascot Performer
CAMP NYC INC
Burlington, MA
10.2024 - 01.2025
- Improved guest experiences by collaborating with entertainment team on production changes.
- Dressed in costume to create character and provide memorable experience for guests.
- Facilitated crowd participation through cheers, chants, songs.
- Assisted with team promotions by handing out promotional materials.
- Participated in photo opportunities with fans of all ages.
- Handled crowd control issues professionally and efficiently.
- Engaged with fans to promote the team's brand via social media platforms.
- Organized and maintained mascot costumes and props for performances.
- Greeted and interacted with children, families, and guests during events.
- Posed for pictures with guests and excelled at improvisation and story-telling.
- Created a positive atmosphere by exhibiting enthusiasm while in costume.
- Managed time effectively between multiple appearances throughout the day.
- Prepared for each event by studying game notes, opponent information.
- Maintained professional appearance while in character at all times.
- Provided customer service to ensure that everyone has an enjoyable experience.
- Rehearsed choreographed dance routines to deliver flawless venue performances.
- Learned acting, dancing and other skills required for dramatic roles.
- Collaborated with marketing staff to develop creative ideas for promotions.
- Attended rehearsals to practice skits and routines for upcoming shows.
- Hosted special events such as birthday parties or corporate functions.
- Ensured safety of children when performing stunts or acrobatics.
Administrative Assistant
Rent a house
CARACAS, CAPITAL DISTRIC
01.2021 - 12.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Virgen De Fatima
Capital Distric 06-2018
Skills
- Dispatch management
- Transportation planning
- Emergency response
- Radio communication
- Call prioritization
- Record keeping
- Customer service
- Team collaboration
- Data entry
- Conflict resolution
- Effective communication
- Organizational skills
- Team work scheduling
- Customer relations
- Shift coordination
- Professionalism
Languages
Spanish
Professional
English
Limited
Websites
Timeline
Dispatcher
Academy Bus LLC.
10.2024 - 04.2025
Mascot Performer
CAMP NYC INC
10.2024 - 01.2025
Administrative Assistant
Rent a house
01.2021 - 12.2023
High School Diploma -
Virgen De Fatima
Similar Profiles
Marisol AlcantaraMarisol Alcantara
Bus Driver at Academy Bus LLC.Bus Driver at Academy Bus LLC.
Kendrick ThomasKendrick Thomas
Dispatcher at Academy Bus LLC.Dispatcher at Academy Bus LLC.
Meagan MortonMeagan Morton
Bus Operator at Academy Bus LLC.Bus Operator at Academy Bus LLC.
Jackelyne MagloireJackelyne Magloire
Cafeteria Assistant at Virginia Beach City Public SchoolsCafeteria Assistant at Virginia Beach City Public Schools
Keyon WilliamsKeyon Williams
Medical Equipment Technician at Adapt HealthMedical Equipment Technician at Adapt Health