Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Parham

West Palm Beach,FL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dispatcher position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Dispatcher

Mickeys Plumbing
01.2020 - 11.2023
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 4 fleet vehicles.
  • Did all invoicing
  • Did all Notice to owners
  • Did all Notice of commencements
  • Dealing with third party companies

Office Manager

Cool Advice Air Conditioning
01.2006 - 01.2019
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Manage all invoicing
  • Accounts payables and receivables
  • Dispatching

Dispatcher

Nortrax
01.2005 - 01.2006
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 5-10 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Purchase Executive

Security Impact Glass
01.2001 - 10.2005
  • Negotiated contracts to set prices, quality standards and cost-reduction targets for long-term operational success.
  • Placed purchase orders with suppliers for glass as required by forecast and production schedule.
  • Directed preparation of purchase orders or bid requests to meet material needs for production operations.

Education

Child Care - Child Care

Palm Beach State College
Lake Worth, FL
01.2019

Skills

  • Schedule Management
  • Service Coordination
  • Data Entry
  • Database Management
  • Route Navigation
  • Customer Relations
  • Dispatching Field Personnel
  • Dispatching Procedures
  • Prioritizing Calls
  • Database Maintenance
  • Customer Relationship Management
  • Updating Logs
  • Closing Tickets
  • Dispatch Coordination
  • Work Order Management
  • Schedule Coordination
  • Routing Orders
  • Invoicing
  • Dispatch management

Timeline

Dispatcher

Mickeys Plumbing
01.2020 - 11.2023

Office Manager

Cool Advice Air Conditioning
01.2006 - 01.2019

Dispatcher

Nortrax
01.2005 - 01.2006

Purchase Executive

Security Impact Glass
01.2001 - 10.2005

Child Care - Child Care

Palm Beach State College
Jessica Parham