Kendrick Thomas
PINELLAS PARK,FL
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
17
17
years of professional experience
Work History
Dispatcher
Academy Bus LLC.
11.2016 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals. Driver and instructor
Dispatcher
Escot Bus Lines
06.2014 - 08.2016
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Preserved accurate records of dispatched orders, deliveries and receipts. Driver
Dispatcher
Horizon Bus Lines
06.2012 - 06.2014
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Preserved accurate records of dispatched orders, deliveries and receipts. Driver
Dispatch Supervisor
American Coach Lines
02.2006 - 02.2012
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Managed Number dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions. Also driving duties and training
Education
Graduated -
Edgewater High School
Orlando, FL05.1979
Skills
- Customer Relationship Management
- Microsoft Outlook
- Service Planning
- Updating Logs
- Training New Hires
- Microsoft Excel
- Dispatching Field Personnel
- Microsoft Word
- Routing Orders
- Adjusting Routes
- Delegating Work
Timeline
Dispatcher
Academy Bus LLC.
11.2016 - Current
Dispatcher
Escot Bus Lines
06.2014 - 08.2016
Dispatcher
Horizon Bus Lines
06.2012 - 06.2014
Dispatch Supervisor
American Coach Lines
02.2006 - 02.2012
Graduated -
Edgewater High School
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