James Whidby
San Antonio,US
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Customer Care and Tech Support
Anthology
07.2024 - 09.2024
- Create and manage help tickets during calls
- Verify user credentials, access levels, and security permissions to ensure compliance
- Resolve technical and hardware issues
- Increased pay through certification
Automotive Service Technician
Walmart Gardendale
10.2021 - 11.2023
- Perform general maintenance, such as oil changes, tire changes, and fluid level checks
- Repair or replace tires, batteries, and headlights
- Secure and clean shop by end of shift
- Increased pay through certification
CAP 2 Stocking Associate
Walmart
12.2019 - 11.2023
- Unload inventory from trucks
- Move inventory via jack
- Stock aisles of product
Service Restaurant Specialist
Bush's Chicken
08.2018 - 12.2019
- Attend team meetings regularly
- Train new staff
- Maintain clean kitchen and lobby
- Serve and assist customers
Restaurant Support
Alamo Cafe
07.2018 - 07.2019
- Assist customer inquires
- Team collaboration
- Assist with quality control
Frontline Service Associate
Crepelandia
06.2016 - 01.2018
- Operated point-of-sale systems
- Handled cash, credit, and debit card transactions
Education
Douglas MacArthur
San Antonio, TexasAS of - Science Information Technology - IT
Purdue Global University
West Lafayette, INSkills
- Python, Java, C
- Technical Proficiency in: SQL, Windows, Linux, Mac, Networking, and Hardware knowledge
- Microsoft Excel Certification: Data entry, Data analysis, Data visualization, and Advanced functions
- Microsoft Networking Certified: Microsoft Azure networking and network monitoring, Security, and Configuration
- System Administration: User management, Software installation, and System configuration
- Troubleshooting: Skilled in diagnosing and resolving issues with desktops, laptops, printers, and others
- Continuous learning mindset
Timeline
Customer Care and Tech Support
Anthology
07.2024 - 09.2024
Automotive Service Technician
Walmart Gardendale
10.2021 - 11.2023
CAP 2 Stocking Associate
Walmart
12.2019 - 11.2023
Service Restaurant Specialist
Bush's Chicken
08.2018 - 12.2019
Restaurant Support
Alamo Cafe
07.2018 - 07.2019
Frontline Service Associate
Crepelandia
06.2016 - 01.2018
Douglas MacArthur
AS of - Science Information Technology - IT
Purdue Global University
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