James Wiley
Gulf Shores
Summary
Dynamic professional with extensive experience in customer service and security, notably at Brett Robinson. Proven ability in data entry and conflict resolution, ensuring efficient operations and enhanced guest satisfaction. Recognized for effective communication and multitasking skills, consistently delivering exceptional service in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Cashier
Circle K
Gulf Shores
09.2024 - Current
- Supported customers in completing purchases, enhancing shopping experience
- Organized and restocked store shelves to optimize product availability
- Maintained clean and safe floors to ensure customer safety
- Prepared and cooked hot food items
Cashier
Murphy
Orange Beach
12.2023 - 08.2024
- Facilitated smooth customer transactions at checkout.
- Restocked merchandise on shelves to ensure product availability.
- Ensured clean and safe shopping environment by sweeping and mopping floors daily.
Front Office Staff
Advantage Resourcing
Orange Beach
02.2024 - 07.2024
- Resolved guest inquiries to enhance satisfaction
- Make reservations
- Call guest when unit is ready
- Answer phones
- Executed clerical tasks to support office operations
- Managed data entry to maintain accurate records
- Managed phone calls and directed inquiries to appropriate staff.
- Maintained organized and clean front office environment daily.
- Processed incoming and outgoing mail effectively and promptly.
- Handled guest complaints with sensitivity and professionalism at all times.
Assistant rental Manager
Brett Robinson
Orange Beach
07.2016 - 12.2023
- Checked in and out guests, ensuring a smooth and welcoming experience
- Assisted guests with inquiries and requests to enhance satisfaction
- Make reservations
- Answer phones
- Performed clerical tasks efficiently to support office operations
- Entered data into computer systems with accuracy
Cashier /Overnight Stocker
Wal-Mart
Gulf Shores
05.2012 - 05.2016
- Processed customer transactions at checkout, ensuring accurate sales and customer satisfaction
- Managed inventory by tracking stock levels to ensure product availability
- Organized and stocked shelves to enhance product visibility and accessibility
- Recorded overstock items in the inventory management system
Security Officer
Dynamic Security
Nashville
08.2011 - 02.2012
- Verified employee ID badges at building entrance to ensure authorized access
- Inspected inbound and outbound UPS truck deliveries for security compliance
- Conducted site patrols during nighttime hours to maintain safety and security
Alarm Coordinator
CVS/ Caremark
Nashville
03.2008 - 05.2011
- Dispatched police and fire services in response to alarm activations, ensuring timely emergency response.
- Resolved customer service issues for computer, fire, and burglar alarms nationwide, enhancing customer satisfaction.
- Diagnosed issues in burglar and fire alarm systems to restore functionality.
- Handled inbound calls from stores and vendors, addressing inquiries and coordinating necessary responses.
Security Officer
Guardsmark Security
Nashville
03.2005 - 05.2010
- Conducted regular site patrols to ensure safety and security
- Monitored CCTV footage to identify and respond to security incidents
- Created ID badges for new employees and vendors to enhance access control
- Performed data entry tasks accurately
Education
Associate of Applied Science - Computer and Information Technology
High-Tech Institute
Nashville, TN01.2005
High School Diploma -
Myrtle Beach High
Myrtle Beach, SC05-1996
Skills
- Cashier
- Sales transactions
- Data entry
- Customer checkout
- Inventory management
- Cash handling
- Guest services
- Registration processing
- Front desk operations
- Telephone communication
- Clerical support
- Office support
- Microsoft proficiency
- Microsoft office
- Communication skills
- Listening skills
- Multitasking efficiency
- Attention to detail
- Problem solving
- Safety protocols
- Guest relations
- Hospitality services
- Reservation systems
- Telephone etiquette
- Room assignments
- Registration
Timeline
Cashier
Circle K
09.2024 - Current
Front Office Staff
Advantage Resourcing
02.2024 - 07.2024
Cashier
Murphy
12.2023 - 08.2024
Assistant rental Manager
Brett Robinson
07.2016 - 12.2023
Cashier /Overnight Stocker
Wal-Mart
05.2012 - 05.2016
Security Officer
Dynamic Security
08.2011 - 02.2012
Alarm Coordinator
CVS/ Caremark
03.2008 - 05.2011
Security Officer
Guardsmark Security
03.2005 - 05.2010
Associate of Applied Science - Computer and Information Technology
High-Tech Institute
High School Diploma -
Myrtle Beach High