Summary
Work History
Education
Skills
fitness and nutrition
Volunteer

James Wilkowski

Customer Service Professional
Tucson,AZ

Summary

Enthusiastic customer service skills, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of meeting deadlines, cultural awareness and respect for all people.

Work History

Bell Ringer

Salvation Army Seasonal
Tucson, AZ
11.2020 - 12.2020
  • Watched over bucket for 8 hours each shift, continuously soliciting donations and making connections with passersby.
  • Answered questions about work of Salvation Army and its goals.
  • Drew attention to kettle by bell ringing and greeting people. Playing Seasonal music to help shoppers feel good, took my station further by using battery operated Christmas lights, decorating with garland, wearing festive face coverings.
  • Assembled sign and kettle daily in specified locations.
  • Drew attention to kettle by bell ringing and greeting people.

Customer Service Representative

Everest Group
Tucson, AZ
09.2020 - 11.2020
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Restoration Technician

Steamy Concepts
Tucson, AZ
02.2020 - 05.2020
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment to prevent mold growth.
  • Completed tear-down of existing structures and prepared for new construction.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Mold Remediation
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Conducted daily inspections of equipment to promptly identify issues that could cause machinery malfunctions.

Customer Service Agent Express Prescriptions

Alorica
Tucson, AZ
11.2019 - 11.2020
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Water Treatment Technician

Better Tasting Water
Tucson, AZ
01.2018 - 11.2018
  • Collected water samples to test alkalinity, hardness and residual levels.
  • Built water softeners to remove hardness due to calcium, limestone.
  • Installed Reverse Osmosis ( R.O.) units for drinking water
  • Used hand tools and power tools to maintain, repair and lubricate equipment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

No Degree - Medical Assisting

Pima Medical Institute
Tucson, AZ

High School Diploma -

Sahuaro High School
Tucson, AZ
08.1988 - 05.1991

Skills

    Cultural awareness

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fitness and nutrition

June 2021 I will be starting a personal Training course to teach about fitness and nutrition, this is at my own speed of learning. My goal in doing this is to pass on knowledge to family and friends so they can take back control of their life.

I want to live a more active and productive lifestyle and to achieve a better physique, while enhancing and offering help to those close to me.

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James WilkowskiCustomer Service Professional