Timothy Adams

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Regularly exceeded daily sales and product add-on quotas.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• AHIP Certification

Manage through phone and email all client issues and solve problems, using your effective Follow a well thought-out, effective internal process of understanding the issue while finding communication skills to strive for single-call resolution a solution in a multi-tasking

Handle a large number of calls each day without losing your enthusiastic voice and attitude answering all calls promptly and efficiently, in a team

Handled Business-to-Business sales.

Managed and maintained a good customer base with understanding of the customer's needs, maintained a trusting relationship with all current customers

Educated new customers about CPA and other book and electronic material, helping them achieve their goals.

Supervised and motivated staff to serve customers and accomplish sales goals.

Achieved yearly goal of $1 million dollars for a new store

Served in the United States Marine Corps and graduated from Security and Materials Handling Schools

Won NCO of the Quarter Award and Good Conduct Award