Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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James Williams

Bowie,MD

Summary

Motivated professional with a strong background in customer service and cash handling. Recognized for my exceptional communication skills and quick thinking, I thrive in fast-paced environments and excel both independently and as part of a team. I am committed to providing excellent customer support, leveraging my strong people skills to foster positive interactions. With a detail-oriented approach, I have proven expertise in cash handling, ensuring accuracy in money counting and transaction management. My deep understanding of general accounting and finance concepts, along with specialized skills in fraud prevention and transaction accuracy, enhances my effectiveness in the banking industry. As a persuasive communicator, I am skilled in problem-solving, ensuring that customer issues are resolved efficiently. I consistently meet business objectives while promoting bank products and services to drive revenue and customer loyalty.

I am organized and dependable, and I have been recognized for my high productivity levels and efficiency in task completion. Adaptable and detail-focused, I embrace new challenges with a team spirit and a commitment to excellence. My strong time management skills ensure smooth and efficient operations in dynamic environments.

Overview

3
3
years of professional experience

Work History

EagleBank Teller

EagleBank
Silver Spring, MD
08.2024 - Current
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Reported any operational issues or system problems that occurred during shift promptly.

Eagle Bank Intern Teller

EagleBank
Washington, DC
05.2024 - 08.2024
  • Provided support to customers on various banking services such as loans, deposits and other transactions.
  • Handled cash withdrawals and deposits with accuracy and efficiency.
  • Participated in training sessions conducted by senior staff members to gain knowledge about banking operations and regulations.
  • Answered customer inquiries through phone calls, emails or face-to-face interactions.
  • Updated database with account information provided by customers during transactions.
  • Verified amounts and integrity of every check or funds transfer.

FRONT END SALES ASSOCIATE

Lowe's Home Improvement
Laurel, MD
04.2022 - 04.2024
  • Utilized POS system for scanning customer purchases, calculating prices, and facilitating transactions.
  • Supported in the upkeep of a neat and orderly sales environment during working hours
  • Provided guidance and instruction to newly onboarded employees, equipping them with essential knowledge of sales techniques and company procedures
  • Maintained accuracy and security with all transactional activities
  • Provided satisfactory solutions and support during customer conversations
  • Showcased expertise in merchandise operations, illustrating product benefits.
  • Encouraged customers to sign up for warranties and additional services.

Education

Associate of Arts - LIBERAL STUDIES

Prince George's Community College
Largo, MD
05-2023

Bachelor of Science - Business Information Systems

Bowie State University
Bowie, MD

Skills

  • Fraud Detection
  • Financial Advising
  • Customer Relationship Building
  • Cash Handling
  • Excellent time management skills
  • Excellent communication skills
  • MS Office proficient
  • Exceptional customer service
  • Team contribution
  • Customer Service
  • Quick Learner
  • Problem-Solving
  • Collaboration
  • Data Interpretation
  • Attention to Detail
  • Complex Problem-Solving
  • Computer Skills
  • Telephone Etiquette
  • Multitasking and Organization
  • Creative and Resourceful
  • Creativity and Innovation

Accomplishments

  • Bowie State University Dean's List 2023
  • Delta Mu Delta Member - International Academic Honor Society in Business
  • Alpha Chi Member - National College Honor Society

Timeline

EagleBank Teller

EagleBank
08.2024 - Current

Eagle Bank Intern Teller

EagleBank
05.2024 - 08.2024

FRONT END SALES ASSOCIATE

Lowe's Home Improvement
04.2022 - 04.2024

Associate of Arts - LIBERAL STUDIES

Prince George's Community College

Bachelor of Science - Business Information Systems

Bowie State University
James Williams