James Williams
Windsor,NY
Summary
Motivated and empathetic aspiring clinical psychologist with a strong background in leadership, communication, and support roles. I've developed strong people skills through my work as a senior lifeguard, sales associate, and customer service associate—especially when it comes to explaining things clearly and staying calm under pressure. I'm comfortable working with different personalities and always aim to help others feel heard and supported. I enjoy breaking down new ideas in simple, relatable ways and helping students build confidence as they learn.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Representative
Home Depot
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
AutoZone
06.2019 - 11.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Senior Life Guard
Windsor Central School Dist
06.2014 - 03.2021
- Monitored pool areas to enforce rules, prevent accidents, and maintain a secure environment for patrons.
- Supervised junior lifeguards to ensure consistent adherence to safety protocols and emergency procedures.
- Maintained accurate incident and maintenance reports.
Education
Bachelor of Arts - Psychology
Binghamton University
Binghamton, NY 08.2025 - Current
Associate of Arts - Liberal Arts
SUNY Broome Community College
Binghamton, NY 08.2014 - Current
Skills
Problem-solving
Active listening
Adaptability and flexibility
Time management
Critical thinking
Team collaboration
Complaint resolution
Timeline
Bachelor of Arts - Psychology
Binghamton University
08.2025 - Current
Customer Service Representative
Home Depot
02.2023 - Current
Sales Associate
AutoZone
06.2019 - 11.2022
Associate of Arts - Liberal Arts
SUNY Broome Community College
08.2014 - Current
Senior Life Guard
Windsor Central School Dist
06.2014 - 03.2021
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