James Williams
Management
Santa Clara,CA
Summary
Motivated Store Manager with 12 years Retail Grocery / Office Supply Management experience. Ability to meet and exceed company standards in Customer Service, Sales, Inventory, Shrink and Merchandising initiatives. Major focus is placed in people development to exceed customer expectations, foster growth and increase store profits. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
Work History
Kitchen Production Team Lead
IKEA
01.2023 - Current
- Ikea Food Department finished Achieved Sales Profit 2023, 2024, County Health Audit Avg. 98% Core Responsibilities: Support the Kitchen Production Manager in contributing to the Ikea vision to increase visitation and engagement with the customer. Develop and maintain strong working relationships with Coworkers, Lead and coach the Food Team in operational excellence: Food Safety, waste management, operational process, monthly trainings and certification renewals. Administratively: scheduling budgeted hours, ordering for Restaurant and Bistro, conducted quarterly Coworker Meetings, monthly 1 on 1 conversations, reviewed equipment quality and depreciation daily.
Store Director of Operation
SAFEWAY
06.2016 - Current
- Managed day to day total store operations including Customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, store conditions and performance management. Planned, implemented, and followed-up on weekly sales programs Managed, controlled and tracked store payroll and budget Executed communications, training and strategic plans through actively engaging with store associates and department managers. Conducted daily store walks to verify store conditions and react in making timely solutions accordingly. Managed total store operations: Deli, Bakery, Meat, Seafood, Produce, Floral, Customer Service, Front end, Night Crew, Receiver and Pharmacy operations.
General Manager (GM)
Staples
09.2017 - 12.2022
- Store finished top 15% in 2019 in Sales, Service and Shrink control.
Store Director of Operation
SAFEWAY
08.2014 - 06.2016
- Completed total store remodel Double bonus 3 out of 4 quarters store profits.
Store Director of Operation
SAFEWAY
02.2011 - 08.2014
- Organized and facilitated store closure.
Education
Bachelor of Science - Leadership
California State University Long Beach
Long Beach, CA01-2000
Skills
- Retail Management
- Produce Experience
- Store Management Experience
- Payroll
- Performance Management
- Management
- Profit & Loss
- Human Resources Management
- Leadership
- Customer service
- Microsoft Excel
- Microsoft Outlook
- Recruiting
- Merchandising
- Strategic Planning
- Team Management
- Employee Orientation
- Driving
- Sales
- Team development
- Schedule management
- Employee development
- Production planning
- Waste reduction
- OSHA compliance management
- Teamwork
Timeline
Kitchen Production Team Lead
IKEA
01.2023 - Current
General Manager (GM)
Staples
09.2017 - 12.2022
Store Director of Operation
SAFEWAY
06.2016 - Current
Store Director of Operation
SAFEWAY
08.2014 - 06.2016
Store Director of Operation
SAFEWAY
02.2011 - 08.2014
Bachelor of Science - Leadership
California State University Long Beach