James Wilson
Tyler,TX
Summary
Energetic and customer-focused professional with over 15 years of experience in sales, customer service, and team management. Known for exceptional ability to build relationships, solve problems, and improve customer satisfaction. A proven track record of leading teams to success and streamlining operations for efficiency. Ready to leverage expertise for new challenges and growth opportunities.
Overview
20
20
years of professional experience
Work History
Sales Agent
Realty One Group
Tyler, TX
02.2022 - Current
- Assist in real estate transactions for home buyers and sellers
- Attend meetings with current and prospective customers to discuss their needs.
- Maintained accurate records of customer interactions and transactions.
- Follow up with prospects on a regular basis to ensure satisfaction with services provided.
- Generate leads through cold calling, online searches, and referrals from existing clients.
Assistant Store Manager
Sherwin-Williams
Henderson, TX
08.2019 - 11.2021
- Managed and oversaw all store operations.
- Scheduling, sales calls, inventory management, shipping/receiving, and deliveries were among the added responsibilities.
- Provided training to new employees on company policies and procedures.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Third Key
Sherwin-Williams
Nacogdoches, TX
06.2019 - 08.2019
- Performed daily opening and closing procedures of the store.
- Coordinated with vendors regarding product availability and delivery timelines.
- Verified that all merchandise was properly tagged, priced, and displayed on shelves or racks.
- Promoted brand awareness through effective communication with customers about products and services offered by the store.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Part-time Customer Service
Sherwin-Williams
Nacogdoches, TX
01.2016 - 01.2019
- Enhanced customer experience by accurately identifying needs and presenting suitable products and services.
- Making sure the store is running as effectively and efficiently as possible, daily tasks include restocking shelves, ensuring the sales floor is clear of debris, and providing an energetic and harmonious work environment for guests and coworkers.
- Receive deliveries.
- Maintain a professional attitude while providing excellent customer service.
Third Key/Full-time Customer Service
Ace Cash Express
Nacogdoches, TX
01.2008 - 01.2015
- Responsible for running change orders and deposits, as well as assisting customers with bill payments and check cashing needs.
- Making the staff schedule to ensure that the store is clear of scheduling conflicts and fully staffed at all times.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Part-Time Floor Help
Acoustical Ceiling Company
Chireno, TX
01.2005 - 01.2007
- Responsible for transporting materials to the jobsite, hanging ceiling tile, and keeping the jobsite clean of debris.
- Consistently communicated between contractors in order to maintain a safe and efficiently running job site.
- Protected finished surfaces from damage during construction process.
Education
BBA - Business Administration
Stephen F. Austin State University
Nacogdoches, TX05-2018
Skills
- Solution oriented mindset
- Active listening
- Excellent customer service
- Time management
- Interpersonal and effective communication
- Compelling and continuous desire to learn
- Flexible team player
- Team training and development
Previous Experience
- Sales Agent, Realty One Group, Nacogdoches, TX, 02/01/22, Current, I help people buy and sell homes. Setting appointments, showing homes, writing offers, negotiating terms, and navigating inspections are the basics.
- Assistant Store Manager, Sherwin-Williams, Henderson, TX, 08/01/19, 11/01/21, Responsible for all store functions. Scheduling, sales calls, inventory management, shipping/receiving, and deliveries were amongst the added responsibilities.
- Third Key, Sherwin-Williams, Nacogdoches, TX, 06/01/19, 08/01/19, A continuation of Part-Time Customer Service with the added responsibilities of opening/closing the store, assigning tasks to cashiers, and running deposits to the bank.
- Part-time Customer Service, Sherwin-Williams, Nacogdoches, TX, 01/01/16, 12/31/19, Responsible for assisting guests by determining needs and presenting appropriate products and services. Making sure the store is running as effectively and efficiently as possible, daily tasks such as restocking shelves, making sure the sales floor is clear of debris, and providing an energetic and harmonious work environment for guests and coworkers.
- Third Key/Full-time Customer Service, Ace Cash Express, Nacogdoches, TX, 01/01/08, 12/31/15, Responsible for running change orders and deposits as well as assisting customers with bill payments and check cashing needs. Making the staff schedule to ensure that the store is clear of scheduling conflicts and fully staffed at all times.
- Part-Time Floor Help, Acoustical Ceiling Company, Chireno, TX, 01/01/05, 12/31/07, Responsible for transporting materials to the jobsite, hanging ceiling tile, and keeping the jobsite clean of debris. Consistently communicated between contractors in order to maintain a safe and efficiently running job site.
Timeline
Sales Agent
Realty One Group
02.2022 - Current
Assistant Store Manager
Sherwin-Williams
08.2019 - 11.2021
Third Key
Sherwin-Williams
06.2019 - 08.2019
Part-time Customer Service
Sherwin-Williams
01.2016 - 01.2019
Third Key/Full-time Customer Service
Ace Cash Express
01.2008 - 01.2015
Part-Time Floor Help
Acoustical Ceiling Company
01.2005 - 01.2007
BBA - Business Administration
Stephen F. Austin State University