Summary
Skills
Work History
Education
Overview
SoftwareDeveloper

James Winchell

Reno,United States

Summary

Technologist with hands-on experience in software development, management, system design & integration, level 3 support, agile processes and cross functional DevOps initiatives. Proven record of successfully proposing technical solutions by presenting complex concepts in easy-to-understand terms and building strong, long-lasting relationships.

Skills

  • Comprehension of understanding complex system
  • High stress environments and situations
  • Software engineering, system architecture
  • System performance, configuration and troubleshooting
  • Effective technical and non-technical communication
  • Self-motivated & organized
  • Good follow through & reliability
  • Presenting Service Options
  • Customer Care
  • Interpersonal and communication skills

Work History

Data Center Sales Executive

Dell Technologies
Reno, NV
07.2021 - Current
  • Achieved sales goals by cultivating and securing new customer relationships with over 100 customers
  • Presented complex solutions to clients using relatable presentations and easily understood terms
  • Ran multiple multi-million-dollar campaign to modernize technology
  • Collaborated with internal teams and partners to evaluate customer needs and design optimal solutions that meet business objectives
  • Built relationships with customers and organizations to establish long term business relationships.

Solution Consultant

Dell Technologies
Reno, NV
11.2017 - 07.2021
  • Pre-sales data center specialists, discovered and documented requirements, designed and presented solutions to solve customer needs
  • Operated in autonomous role, identifying initiatives, setting goals and prioritizing conflicting objectives to meet core business needs
  • Maintained regular contact with over 100 customers with over 12 weekly customer engagements, focused on high priority customers
  • Established and grew relationships across multiple customers within various divisions and business units
  • Work with both technical and executive personnel helping deliver high level overviews, strategic plans and low-level technical reviews.

Software Engineering Manager

International Game Technology, IGT
Reno, NV
04.2011 - 11.2017
  • Lead engineering efforts to adapt legacy systems to cloud-based offerings including automation leveraging Salt Stack, Jenkins, and custom Python
  • Managed teams of Software and Integration Engineers responsible for developing new products, integration and performance testing, creating deployment designs and providing level 3 customer support
  • Lead cross functional committee to continually review deployment standards, introduce design change and adopt new technology
  • Meet directly with high-level customers to evaluate satisfaction and integrate feedback back into projects and processes
  • Mentored junior engineers, providing guidance on development and education strategies to help personal development
  • Provided regular feedback to both team members and leadership on performance metrics, observations and future objectives.

Software Engineer

International Game Technology, IGT
Reno, NV
03.2008 - 04.2011
  • Reviewed project specifications and designed solutions that met or exceeded performance expectations
  • Developed business process, standardized deliverables and developed flexible monitoring tools to properly conduct system performance testing
  • Conducted testing, gathered and analyzed data to identify and resolved performance issues within applications, services and databases
  • Supported system integrations with over 10 enterprise applications with complex integrations
  • Worked with strategic customers to deliver flag ship deployments of new product lines
  • Collaborating with deployment and support teams and customer to ensure success.

Software Developer

Covance Cardiac Safety Services
Reno, NV
09.2005 - 03.2008
  • For internal applications and services resolving bug fixes and implementing new features
  • Provided on-call support and participated in 24x7 call rotation resolving issues on critical systems
  • Provided system support for all clinical services and applications
  • Revised, modularized and updated old code bases to modern development standards
  • Participated in cross-functional projects while working in lean development environments to meet business needs

Education

Bachelor of Science - Criminal Justice W/ Information Systems

University of Nevada Reno

Overview

17
17
years of professional experience

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James Winchell