James Wisdom
Commerce
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
30
30
years of professional experience
1993
1993
years of post-secondary education
Work History
District Manager
MSC Industrial Supply
Southfield
02.2015 - 08.2025
- Managed sales operations across multiple locations to ensure consistent service delivery.
- Coordinated training programs for staff to enhance product knowledge and customer service.
- Developed strategies to optimize inventory management and streamline supply chain processes.
- Business planning and portfolio management while utilizing CRM and other resources
- Conducted market analysis to identify customer needs and adjust sales tactics accordingly.
- Fostered relationships with vendors to enhance product offerings and improve negotiations.
- Led regular performance reviews for team members to promote accountability and growth.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Created and maintained productive relationships with key stakeholders in the district.
Field Sales Representative
MSC Industrial Supply
Southfield
08.2006 - 08.2015
- Developed strong relationships with clients to understand their needs.
- Delivered product presentations to educate customers about features and benefits.
- Conducted market research to identify new sales opportunities and trends.
- Assessed customer feedback on products and services to identify areas of improvement.
- Provided product demonstrations to introduce new products to the marketplace.
- Attended trade shows, conferences, and other industry events to promote products.
- Attended quarterly training workshops to learn question-based sales techniques.
- Tracked market conditions, trends, and competitive product activities, launched strategic corporate brand marketing initiatives and drove promotional initiatives that boosted sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Metal Working Specialist
MSC Industrial Supply
Southfield
08.2004 - 08.2006
- Managed inventory levels to optimize supply chain efficiency and reduce costs.
- Collaborated with sales teams to provide product knowledge and support customer inquiries.
- Analyzed customer data to identify trends and improve service delivery strategies.
Technical Team Manager
MSC Industrial Supply
Southfield
02.2000 - 08.2006
- Led technical team in implementing system enhancements for operational efficiency.
- Coordinated cross-functional communication between engineers and project managers.
- Developed training programs to improve team skill sets and knowledge retention.
CNC Programmer
Welders and Presses
Clawson
08.1995 - 02.2000
- Programmed CNC machines for precise fabrication of components.
- Interpreted technical drawings to ensure accurate manufacturing specifications.
- Conducted routine maintenance on CNC equipment to ensure optimal performance.
- Collaborated with engineering teams to refine production techniques and workflows.
- Adjusted machine settings based on material types and project requirements.
- Performed offline programming using CAD and CAM software such as Mastercam or Solidworks CAM.
- Installed new cutting tools into machine spindles according to specifications.
- Monitored tool wear, speeds, feeds, and other parameters during production runs.
- Tested, inspected and adjusted products in order to meet blueprint specifications.
Lead Fabricator
Mooney Process and Design
Farmington Hills
08.1995 - 08.1996
- Operated fabrication tools and equipment safely and efficiently.
- Assisted in assembling components for various process designs.
- Followed project specifications to ensure quality standards were met.
Education
Clarenceville
Livonia, MICertificate - AutoBody And Paint Repair
SWOVEC
Wixom, MI 08.1987 - 05.1990
Skills
- Sales strategy
- Inventory management
- Market analysis
- Business planning
- Production enhancements and cost Savings and
- Performance reviews
- Customer relationship management
- Team building
- Effective communication
- Mentorship and coaching
- Time management
- Operational improvement
- Budget management
- Consulting
- Goal setting and performance metrics
- Decision-making
- Negotiation
- Profitability optimization
Accomplishments
- SIDS Club 2012, 2013, 2015, and 2016
- SIDS Club Elite 2017
Timeline
District Manager
MSC Industrial Supply
02.2015 - 08.2025
Field Sales Representative
MSC Industrial Supply
08.2006 - 08.2015
Metal Working Specialist
MSC Industrial Supply
08.2004 - 08.2006
Technical Team Manager
MSC Industrial Supply
02.2000 - 08.2006
CNC Programmer
Welders and Presses
08.1995 - 02.2000
Lead Fabricator
Mooney Process and Design
08.1995 - 08.1996
Certificate - AutoBody And Paint Repair
SWOVEC
08.1987 - 05.1990
Clarenceville