James Wong
FEDEX EXPRESS CORPORATION
Walnut,California
1
Certification
17
years of professional experience
Logistics and Transportation Professional experienced in warehouse management, package handling, and time-sensitive delivery operations. Achieved operational efficiency and enhanced team performance through effective coordination of workflows and staff training. Focused on safety, problem-solving, and proactive process optimization to support team objectives.
Work History
Courier Driver / Lead Courier — Saturday Operations
11 Years 5 Months- Provide safe, reliable, and time-sensitive pickup and delivery services for residential and business customers while maintaining FedEx Purple Promise, safety, and accuracy standards.
- Serve as a Lead Courier for Saturday Operations, acting as a key point of contact and supporting management with the organization and execution of specialized weekend operations.
- Help coordinate and organize the work of approximately 30 drivers/employees to support efficient Saturday operations and timely package delivery.
- Assisted the Operations Manager with Saturday Document Sort operations, organizing workflows and coordinating employees.
- Oversee package sorting and organization to ensure shipments are properly assigned to delivery routes and vehicles.
- Coordinate route preparation and package distribution to help ensure drivers are properly equipped for efficient route execution.
- Use the ROADS system to identify incorrect addresses and make corrections, helping prevent delivery delays and routing issues.
- Load and balance delivery vehicles and properly secure packages to minimize the risk of damage or loss during transportation.
- Process shipments using handheld scanning devices and maintain accurate tracking information throughout the delivery process.
- Maintain required security credentials and comply with airport access and security requirements at LAX and ONT facilities.
- Communicate effectively with customers, couriers, operations personnel, and management to resolve operational issues and maintain service standards.
- Bravo Zulu Award — Recognized for outstanding performance and contribution.
- 9 Years Safe Driving Awards — Recognized for maintaining a strong safety record.
Warehouse Manager
5 Years 10 Months- Managed daily warehouse operations, overseeing receiving, storage, inventory, order fulfillment, and outbound shipping to ensure smooth workflow.
- Supervised warehouse employees and ensured safe operation of forklifts and electric pallet jacks.
- Managed staffing requirements for weekday and weekend operations to maintain appropriate warehouse coverage.
- Scheduled, trained, and evaluated warehouse employees, enhancing productivity and maintaining safety standards.
- Coordinated daily workflow across receiving, storage, picking, packing, and dispatch operations.
- Coordinated order picking and packing processes, ensuring accurate and timely shipment of customer orders.
- Trained employees on workplace safety procedures, equipment operation, warehouse processes, and proper material handling.
- Ensured customer orders were accurately fulfilled and shipped within the required timeframes.
- Maintained a safe, organized, and productive warehouse environment while balancing staffing, workflow, inventory, and customer requirements.
Education
GED
Skills
Operations & Workflow Management
Team Leadership & Employee Coordination
Warehouse Operations
Document Sort Operations
Route Planning & Delivery Preparation
Employee Training & Development
Scheduling & Staffing
Safety & Compliance
Equipment & Workstation Setup
Problem Solving & Issue Resolution
Time-Sensitive Operations
Problem-solving
Microsoft Office
Certification
Class B Commercial Driver’s License (CDL), Hazmat Endorsement, SIDA Airport Security Credential — LAX, SIDA Airport Security Credential — ONT, 9 Years Safe Driving Recognition
Timeline
Courier Driver / Lead Courier — Saturday Operations
FEDEX EXPRESS CORPORATION
2015.05 - CurrentRead More
Warehouse Manager
Y W INTERNATIONAL INC.
2009.07 - 2015.05Read More
Mt San Antonio College
GED
Read More
PROFESSIONAL SUMMARY
Bravo Zulu Award, 9 Years Consecutive Safe Driving Awards
Personal Information
Driving License: Class B Commercial Driver’s License with Hazmat Endorsement