Benjamin McGovern
Yucca Valley,CA
Summary
Results-driven leader with 20 years of experience in logistics and courier operations. Proven track record in team training, safety protocol implementation, and route optimization to enhance operational efficiency. Dedicated to delivering high-quality service and streamlining workflows for improved performance.
Overview
22
22
years of professional experience
Work History
Courier/Swing Driver/Non-DOT/Lead
Federal Express
PALM SPRINGS, CA
11.2004 - Current
- Serve as a DG Specialist, managing daily operations and logistics.
- Coordinated logistics with FRO and DRO to establish routes that ensured timely pickups and deliveries.
- Collaborated with team members to enhance route planning and maximize efficiency.
- Assisted in training new couriers on operational procedures and best practices.
- Set up and trained couriers on the use of the Leo scanning devices.
- Resolved customer concerns promptly to enhance service satisfaction.
- Executed safety protocols while instructing employees on loading, unloading, and delivering items.
- AM sort lead, I ensure the aco employees complete address corrections in a timely manner, and I oversee sort positions are covered and start one time. I have also covered flow coordinator position to ensure sort runs and finishes on time. I oversee amazon packages are rex-cons'd and palletized to prepare for ground delivery.
- PM sort lead, set up the outbound Cans for the night sort using the Pscan to create the sort cycle. Ensured that handlers correctly load and scan the packages and T-stack for load density. I ensure the freight is loaded and launched on time.
- Used Scheduler and Valet to create work group schedules for the past 12 years.
- Used Pscan to create sort operations for the station.
- Demonstrate comprehensive understanding of systems: eops, fwr, fcf, fip, cebs, microsoft office, famisr, time card entry, dimensions, lssi, dsm, trips workbench, dg, pscan, and valet.
- I am the backup Service Assurance Agent.
- Use the fcf system to pay bills, order supplies for the stations' needs.
- Monitored team performance to ensure adherence to quality standards.
- Resolved conflicts within the team to maintain a positive work environment.
- Led daily team meetings to coordinate project tasks and prioritize workflow.
- Completed the CSS Mastery system training program.
- Coordinate with staff to address concerns on issues for resolutions.
- Managed inventory of equipment ensuring availability for operational needs.
Education
GED -
Palm Springs High School
Palm Springs, CA06-1989
Skills
- Route optimization
- Logistics coordination
- Courier training
- Inventory management
- Package scanning
- Safety protocol execution
- Customer relationship management
- Performance improvement
- Scheduling software expertise
- Equipment operation
- Workflow prioritization
- Team leadership
- Problem solving
- Training development
- Customer service strategies
- Independent work
Timeline
Courier/Swing Driver/Non-DOT/Lead
Federal Express
11.2004 - Current
GED -
Palm Springs High School