Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lori A Betancourt

McAllen,TX

Summary

Seasoned professional with a robust background in strategic planning and geographic route proficiency, notably at FedEx. Excelled in enhancing safety compliance and optimizing team performance, leading to significant efficiency improvements. Demonstrates strong interpersonal skills and a commitment to service excellence, making impactful contributions to operational success and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Swing Driver/Courier/DOT

FedEx
McAllen, USA
08.2010 - Current
  • To safely operate company vehicles in accordance with FedEx policies and procedures.
  • Provide courteous and efficient delivery and pickup service to meet customers' needs.
  • Exhibit area knowledge on multiple routes, and the ability to meet or exceed performance goals
  • Represent FedEx professionally, and always ensure a positive customer experience.
  • Safety Committee: The objectives are to continuously enhance practices and procedures to create a safer work environment for all employees.
  • Analyze safety related incidents, injuries and accidents to identify causes and prevent recurrence
  • Recognize potential workplace hazards and propose effective methods to eliminate or manage them
  • Share improvement ideas with management to ensure necessary actions are taken to maintain and improve workplace safety
  • Courier Trainer: Continuously reinforce and ensure adherence to best practices for safe and efficient driving
  • Provide training on the Smith Driving System, emphasizing safety and defensive driving techniques
  • Educate drivers about their assigned route and boundaries to ensure efficiency and accuracy in package delivery/ pickup
  • Instruct couriers on policy and procedures related to the pickup and delivery of packages
  • New Hire Mentor: Meet with new employee on first day to establish rapport and make them feel welcome
  • Act as a resource for information on policies, procedures, and expectations
  • Help socialize the new employee to FedEx guidelines, norms, and workplace culture
  • Make introduction to fellow co-workers and key contacts
  • Encourage and empower new employee to ask questions or voice concerns
  • Check in with new hire periodically to provide support and track their progress
  • People QAT: collaborate with management to organize and conduct station meetings
  • Address Frontline initiatives, SFA question and answer meetings, company updates and safety topics that directly effect employees
  • Recognize employee birthdays, service anniversaries, and employee of the month awards
  • Encourage participation in community volunteering through FedEx Cares

Business Co-Owner

Baron Construction
McAllen, Texas
08.2001 - 08.2012
  • Designed tailored floor plans to meet unique project requirements.
  • Secured necessary building permits.
  • Supervised construction projects to ensure compliance with local and state building regulations.
  • Delivered proposed project's budget to clients and lending institutions.
  • Hired subcontractors based on project requirements.
  • Ensure the project is completed by the contracted timeline.

Manager

The Brides Shop
McAllen, Texas
06.1995 - 05.2001
  • Led sales teams and offered strategic direction.
  • consulted with national bridal designers at the market to recommend new product designs and trends within the industry.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Implemented quality control measures to uphold company standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Education

Paralegal / Legal Assistant - GED

South Texas Vocational Technical Institute
McAllen, TX
05-2002

Skills

  • Geographic Route Proficiency
  • Proficient in Strategic Planning
  • Effective Time Management
  • Effective Problem Resolution
  • Team Development
  • Strong Interpersonal Skills
  • Service Excellence
  • Route optimization
  • Safety compliance
  • Conflict resolution

Languages

Spanish
Native/ Bilingual

Timeline

Swing Driver/Courier/DOT

FedEx
08.2010 - Current

Business Co-Owner

Baron Construction
08.2001 - 08.2012

Manager

The Brides Shop
06.1995 - 05.2001

Paralegal / Legal Assistant - GED

South Texas Vocational Technical Institute

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Lori A Betancourt